April Smith
Urbana,IL
Summary
Hardworking and dedicated accounting student looking to obtain a position in a striving business. Experience in providing excellent communication skills with a variety of people. Strong organizational skills and the ability to solve difficult challenges according to an organization's mission and values.
Overview
5
5
years of professional experience
Work History
Quickbooks Payroll Specialist
QuickBooks
Urbana, IL
11.2024 - Current
- Assisted employees with payroll-related inquiries, providing clear and concise information.
- Processed employee rehires, transfers, terminations and withholdings.
- Provided pay-related information to employees and managers on benefit plans, tax issues and collective bargaining provisions.
Telesales Agent
Broadpath
10.2023 - Current
- Handled Inbound calls from medicare recipients during AEP season
- Reviewed medicare health plans options with seniors
Political Canvasser
I DIAL U
06.2022 - 10.2023
- Completed outbound calls for political campaigns
- Surveyed individuals about current events and topics
Sales Development Representative
ECOAST MARKETING
11.2021 - 05.2022
- B2B sales
- Lead generation through cold calling
- Qualified and scheduled appointments with business owners
Qualifying Specialist
ASSURANCE
12.2020 - 05.2021
- Assisted customers, answering questions, handling call objections, and verifying information
- Connected qualified customers to licensed agents
Customer Service Agent
SYKES-INTUIT TURBOTAX
01.2020 - 04.2020
- Provided quick and efficient response times to customers' inquiries
- Answered inbound calls and customer product, billing, and account concerns
- Helped customers choose a product tax service
- Assisted customers through phone and chat support
Education
Bachelor of Science - Accounting
SOUTHERN NEW HAMPSHIRE UNIVERSITY
05.2022
Skills
- Teamwork
- Decision-making
- Time management
- Customer service
- Problem-solving
- Communication
- Payroll policies and procedures
- Integrated accounting systems
Timeline
Quickbooks Payroll Specialist
QuickBooks
11.2024 - Current
Telesales Agent
Broadpath
10.2023 - Current
Political Canvasser
I DIAL U
06.2022 - 10.2023
Sales Development Representative
ECOAST MARKETING
11.2021 - 05.2022
Qualifying Specialist
ASSURANCE
12.2020 - 05.2021
Customer Service Agent
SYKES-INTUIT TURBOTAX
01.2020 - 04.2020
Bachelor of Science - Accounting
SOUTHERN NEW HAMPSHIRE UNIVERSITY