April Waters
North,SC
Summary
Accomplished General Manager at Wendys Restaurant, adept in operations management and leadership, significantly enhanced customer satisfaction and sales growth. Skilled in P&L management and team building, successfully mentored staff to exceed performance metrics, demonstrating a strong blend of strategic vision and interpersonal communication.
Overview
5
5
years of professional experience
Work History
General Manager
Wendys Restaurant
10.2023 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Restaurant Front of House Manager
Feed Sack
01.2022 - 10.2023
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Provided exceptional customer service by anticipating guests needs from arrival through departure.
- Conducted regular evaluations of staff performance, providing constructive feedback and opportunities for growth within the organization.
- Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.
- Managed financial aspects such as budgeting, payroll processing, and cash handling procedures to ensure accurate accounting practices.
- Monitored guest feedback on review platforms such as Yelp or TripAdvisor; implemented changes based on trends observed in comments received.
- Streamlined reservation processes, improving guest experience and maximizing seating capacity during peak hours.
- Implemented inventory control measures to reduce waste, lower food costs, and improve overall profitability.
- Resolved conflicts among team members diplomatically while maintaining a positive work atmosphere conducive to collaboration.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
Bartender/Server
FUSE Aiken
02.2020 - 01.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Staff management
- Customer relations
- Inventory control
- Employee scheduling
- Verbal and written communication
- Administrative skills
- P&L management
Timeline
General Manager
Wendys Restaurant
10.2023 - Current
Restaurant Front of House Manager
Feed Sack
01.2022 - 10.2023
Bartender/Server
FUSE Aiken
02.2020 - 01.2022