April Smith
Stephenville,TX
Summary
Office management where my experience can be utilized to improve customer satisfaction and meet or exceed any and all goals. I enjoy any given challenge and look forward to any new adventure that comes my way.
Overview
29
29
years of professional experience
Work History
Internet Member Care Coordinator
United Cooperative Services
08.2021 - Current
- Use company software and databases to maintain records of services performed.
- Maintained accurate and up-to-date documentation of member accounts.
- Manage member cases effectively, ensuring timely follow-up and appropriate updates are given.
- Helped to contribute to the development of organizational procedures related to care coordination, ensuring alignment with industry standards and best practices.
Customer Service Manager
NORTHLAND COMMUNICATIONS
01.2007 - 08.2021
- Managing an office of 15 people, filing, customizing reports, bookkeeping, payroll, ordering all supplies, account adjustments, providing technical support to customers, hired/trained all employees, coordinated all work schedules
Accounts payable and receivable
FOSSIL RIM WILDLIFE CENTER
01.2006 - 01.2007
- Filing, collating, QuickBooks, all bank deposits, and payroll. Accounts Receivable and Payable, as well as balancing credit card accounts.
Answered multi line phones
SAINT GOBAIN ABRASIVES
01.2002 - 01.2006
- Selling Abrasive products to sales representatives, reviewed all sales orders for accuracy, filing, worked with other job sites to make sure products were being made correctly with the specifications the customer wanted
Accounts payable and receivable
FIRST CHOICE COLLISION
01.2001 - 01.2002
- All office bookkeeping, hired and trained all office employees, worked in QuickBooks, all bank deposits, payroll, worked with insurance companies to make sure claims were being filed correctly
Answered multi line phones
LES WARD, CPA
01.1997 - 01.2001
- Filing, prepared simple tax returns, collating, worked closely with the IRS to make sure clients needs were being met, certified in all Microsoft applications, and assisted Mr. Ward in making sure clients needs were being met
Education
Bachelor of Science - Business/Accounting
Tarleton State University
Stephenville, Texas03-2027
Associate Degree - Business Administration/Accounting
Fresno, California01-2001
Skills
- Detail-oriented worker who can quickly grasp system operations
- Skilled in applying logical but creative approaches to problem resolutions
- Effective team player with strong interpersonal and communication skills
- Analytical self-starter with strong attention to detail and the ability to bring order to chaos
- Self motivated professional with more than twenty years of technical experience
- Exceptional organizational and planning skills; adaptable; enjoys new challenges
- Mastery of Microsoft Office programs
- Possess a high degree of professionalism and dedication to exceptional quality
- Highly capable in handling the research necessary to resolve any issues regarding the task at hand
- Maintains and balances budgetary projects so as to not exceed the amount provided
- Organization abilities with assembling team meetings, preparing briefs and discussion points
EXPERIENCE HIGHLIGHTS
- Perform detailed and accurate review of incoming sales orders
- Communicate effectively with customers and sales representatives, ensuring their needs are met
- Both familiar and coherent in Abrasive products, applications, and systems
- Attended quality and training classes detailing the extensive abrasive products available
- Established a clear and interpersonal relationship with various insurance companies
- Coordinated work flow and personal scheduling for the office
- Developed auditing procedures
- Examined and prepared tax returns, along with any bookkeeping required
- Worked closely with the IRS, ensuring our clients’ needs were being met
- Hired, trained, and motivated a strong production team of ten to exceed production goals
- Committed to staying current on innovations in technology and computer science
- Ensure that duties, responsibilities, accountabilities, and authority of direct reports are defined and understood
- Designed and implemented effective means of Microsoft applications to organize and structure a more cohesive working environment
- Maintained accounts payable and receivable, all banking transactions, and payroll
- Recommend, implement, and document adherence to policies, processes, standards, workflows, and procedures related to all local departments
- Balanced all budgetary projects for all departments within a working office
Timeline
Internet Member Care Coordinator
United Cooperative Services
08.2021 - Current
Customer Service Manager
NORTHLAND COMMUNICATIONS
01.2007 - 08.2021
Accounts payable and receivable
FOSSIL RIM WILDLIFE CENTER
01.2006 - 01.2007
Answered multi line phones
SAINT GOBAIN ABRASIVES
01.2002 - 01.2006
Accounts payable and receivable
FIRST CHOICE COLLISION
01.2001 - 01.2002
Answered multi line phones
LES WARD, CPA
01.1997 - 01.2001
Associate Degree - Business Administration/Accounting
Bachelor of Science - Business/Accounting
Tarleton State University