Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Software
Languages
Timeline
April Spaur

April Spaur

Peoria,AZ
" I may not agree with what you say, but I will defend to the death your right to say it."
Voltaire

Summary

Experienced Customer Service Representative with over ten years in a demanding call center environment. Exceptional communication skills and a proven track record in conflict resolution and customer care. Skilled in handling challenging situations and ensuring customer satisfaction. Motivated and dedicated to achieving outstanding customer satisfaction and retention. Seeking a challenging position to apply knowledge, skills, and experience for the growth, development, and success of your company.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

PillPack, Amazon Pharmacy
Seattle, WA
05.2024 - 01.2025
  • Responded to customer requests for products, services, and company information.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promptly responded to inquiries and requests from prospective customers.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Reservation Associate 3

PetSmart
Phoenix , AZ
11.2022 - 02.2024
  • Managed and closed a high volume of reservation requests to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills, and critical thinking.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.

Remote Response Associate

Agero, Inc.
08.2021 - 08.2022
  • High call volume Emergency Roadside Assistance
  • Resolved issues promptly with empathy
  • Ensured superior customer satisfaction
  • Met customer call guidelines for service levels, handle time and productivity.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Responded proactively and positively to rapid change.

Respondent/Brand Ambassador

Omni Interactions, Inc.
12.2019 - 05.2021
  • Strong communication skills
  • Documentation of each interaction
  • Exceeded quality metrics monthly
  • Established and maintained positive relationships with customers.

Customer Service Representative

Alorica At Home
07.2018 - 07.2019
  • Conflict resolution while maintaining positivity
  • Acquired excellent rapport with clientele
  • Ability to multi-task and use time management
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

Some College (No Degree) - Elementary Education

Del Mar College, Corpus Christi, TX

High School Diploma -

Tom C. Clark High School, San Antonio, TX
05.1985

Skills

  • Creative Problem Solver
  • Strong Client Relations
  • Adheres to Company Policy
  • Quick Learner
  • Complaint resolution

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part Time

Work Location

Remote

Important To Me

401k matchCareer advancement

Software

MS Office, Email, Google Drive, Photoshop, Illustrator, Slack, Microsoft Teams, Google Hangouts and Social Media

Languages

English
Full Professional

Timeline

Customer Service Representative - PillPack, Amazon Pharmacy
05.2024 - 01.2025
Reservation Associate 3 - PetSmart
11.2022 - 02.2024
Remote Response Associate - Agero, Inc.
08.2021 - 08.2022
Respondent/Brand Ambassador - Omni Interactions, Inc.
12.2019 - 05.2021
Customer Service Representative - Alorica At Home
07.2018 - 07.2019
Del Mar College - Some College (No Degree), Elementary Education
Tom C. Clark High School - High School Diploma,

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April Spaur