April Stallworth
Moss Point,MS
Summary
Dynamic professional with a proven track record at AT&T previously Cingular Wireless, excelling in team leadership and customer service. Demonstrated strong organizational skills and critical thinking in enhancing operational efficiency. Proficient in data entry and software management, ensuring accurate records and compliance in fast-paced environments. Reliable and dedicated to achieving team goals.
Overview
20
20
years of professional experience
Work History
Attendance Clerk
Pascagoula-Gautier School District
09.2010 - 08.2021
- Managed daily attendance records using district-specific software to ensure accuracy and compliance.
- Ensured adherence to district policies regarding student attendance documentation and record-keeping procedures.
- Maintained accurate records of all absences, truancy issues, and disciplinary actions.
- Worked closely with the District's Truancy Officer
- Registered students for school
- Verified residency
- Demonstrated strong attention to detail when verifying and inputting student data, resulting in a reliable reporting system for school administrators.
- Submitted student & teacher's schedules
- Input daily attendance information into office database for a 200 student school.
Call Center Supervisor
AT&T/Cingular Wireless
10.2001 - 01.2009
- Oversaw daily operations of call center, ensuring adherence to company policies and procedures.
- Trained and mentored staff on customer service best practices, enhancing team performance and efficiency.
- Monitored key performance indicators to identify trends and implement corrective actions as needed.
- Approved payroll for the South East Region
- Spoke with employees to resolve any potential pay issues
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Manchester, NH05-2023
Skills
- Respectfulness
- Strong organization
- Verbal and written communication
- Data entry
- Skilled in all software systems
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Critical thinking
Timeline
Attendance Clerk
Pascagoula-Gautier School District
09.2010 - 08.2021
Call Center Supervisor
AT&T/Cingular Wireless
10.2001 - 01.2009
Bachelor of Arts - Psychology
Southern New Hampshire University
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