Summary
Overview
Work History
Education
Skills
Certification
Honors Certificate from Community Care College
Interests
Timeline
CustomerServiceRepresentative

April Steele

Surprise,USA

Summary

Dedicated and adaptable education student with a strong foundation in history and English, committed to fostering a positive and engaging learning environment. Eager to apply strong organizational skills, time management, and a structured learning approach to support students in a classroom setting. Passionate about empowering learners through engaging instruction and thoughtful educational practices. Adept at quickly integrating into diverse classroom environments and ensuring continuity in instruction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Circle K
04.2024 - Current
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Built rapport with customers through active listening, empathy, and personalized interactions
  • Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends

Enrollment Specialist

Easy Wireless
12.2023 - 03.2024
  • Help clientele get into government phones.

Cashier/Customer Service

Hobby Lobby
08.2023 - 11.2023
  • Run POS
  • Stock merchandise
  • Light housekeeping

Warehouse Associate

GXO Logistics
06.2023 - 08.2023
  • Inbound
  • Receiving incoming shipments
  • Verifying shipments
  • Putting away shipments.

Front End Cashier

Lowe's
03.2022 - 04.2023
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
  • Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
  • Handled high volumes of transactions with accuracy, contributing to overall store sales goals.

Fulfillment Associate

Amazon.com
01.2018 - 09.2021
  • Receive and understand work orders to determine the type and quantity of items ordered by customers.
  • Obtain storage location information from the merchandise database to assist in locating the item.
  • Locate items in storage areas and compare the information on them with work orders to ensure conformance.
  • Pick items from storage areas using forklifts for large boxes, and transport them to examination areas.
  • Check items to ensure that they are in good condition and conform to quality specifications and perform packing and boozing duties.

Education

Bachelor of Arts - History For Secondary Education

Grand Canyon University
Phoenix, AZ
12-2028

Associate of Occupational Sciences - Accounting

Community Care College
Tulsa, OK
05.2025

Certificate - Business Administration

InterCoast Colleges
Roseville, CA
05.2025

Skills

  • Customer relationship management
  • Communication skills
  • Customer service
  • Phones (2 years)
  • Phone Etiquette
  • Computer literacy
  • Administrative experience
  • Google Suite
  • Microsoft Office (10 years)
  • File Management (2 years)
  • Active listening
  • Critical thinking

Certification

  • Food Handler Certification
  • CPR & First Aid
  • August 2019 to August 2021
  • Child and adult CPR certification

Honors Certificate from Community Care College

Graduated with Honors from Community care college

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • I like looking at the stars and learning about constellations

Timeline

Customer Service Representative

Circle K
04.2024 - Current

Enrollment Specialist

Easy Wireless
12.2023 - 03.2024

Cashier/Customer Service

Hobby Lobby
08.2023 - 11.2023

Warehouse Associate

GXO Logistics
06.2023 - 08.2023

Front End Cashier

Lowe's
03.2022 - 04.2023

Fulfillment Associate

Amazon.com
01.2018 - 09.2021

Associate of Occupational Sciences - Accounting

Community Care College

Certificate - Business Administration

InterCoast Colleges

Bachelor of Arts - History For Secondary Education

Grand Canyon University

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April Steele