Microsoft Excel
Open To Work
April Stokes
Administrative Assistant/Data Entry/Transcriptionist
Piedmont,SC
Summary
Analytical, solutions-driven, highly motivated Administrative and Sales Professional with 15+ years of leveraging expertise impacting operational initiatives; demonstrates experience working within fast-paced and challenging environments and achieving goals. Exhibits proficiency in the areas of management, office operations and customer service; offers training and knowledge as it relates to organizational leadership, sales, and marketing objectives. Communicates effectively to present insightful information to staff, peers, and clients; establishes positive relations to steer overall productivity; works independently and as an active team participant to complete successful projects.
Overview
10
10
years of professional experience
Work History
Delivery Driver/Independent Contractor
AMAZON FLEX
Greenville, SC
11.2018 - 07.2020
- Transported large amounts of packages/parcels from the Amazon production warehouse to various local businesses and residential customers, using a personal vehicle for transportation.
- Drove to each assigned destination using the company Amazon Flex application, ensuring every customer was provided with a positive, polite, and efficient interaction.
- Consistently exhibited safe driving habits and adapted to changing traffic patterns, while still using the app and GPS.
Licensed Account Manager
WILSON WHITE STATE FARM AGENCY
Greenville, SC
06.2018 - 11.2018
- Provided prospective and current clients with individualized policy options (based on their household goals and needs), while striving to provide a policy with both good coverage and a low monthly premium to aid the clients.
- Consistently met and exceeded agency expectations for production levels and accuracy, collecting monthly premiums more than $20,000 per month.
- Offered innovative strategies for marketing and maintained positive customer relationships to gain new business.
- Performed a multitude of administrative, transcription, billing, and customer service duties daily.
Personal Care Assistant
BRIGHT STAR CARE
Greer, SC
11.2017 - 05.2018
- Served as subject matter expert applying healthcare knowledge and support techniques; assisted clients who are sick, injured, elderly, as well as, mentally or physically disabled; provided various aspects of care relevant to daily activities, such as bathing, related functions, cooking, feeding and grooming needs.
- Oversaw accurate medication dispersal and housework requirements; ensured scheduling and transportation to and from doctor appointments; utilized training and industry knowledge to effectively communicate with compassion; offered companionships along with care objectives and protocols.
Personal Care Assistant
ADDUS HEALTH CARE
Greenville, SC
09.2016 - 11.2017
Mental Health Associate
SPRINGBROOK BEHAVIORAL HEALTH SYSTEMS
Travelers Rest, SC
12.2014 - 04.2015
- Functioned in a leadership role responsible for care and oversight of behaviorally challenged children, from ages 5-20 years; offered detailed mentorship and applied de-escalation techniques as necessary; monitored provision of therapeutic intervention; specialized diagnosis process as it relates to autism.
Mental Health Associate
SPRINGBROOK BEHAVIORAL HEALTH SYSTEMS
Travelers Rest, SC
09.2013 - 01.2014
Office Manager, Marketing Director, CPR Instructor
SC UPSTATE CPR
Greenville, SC
11.2012 - 06.2013
- Served in dual roles to ensure thorough operations and employer objectives; oversaw accurate development and creation of diverse documentation; applied administrative proficiency to operate office machinery and to complete relevant projects and tasks; spearheaded promotional events to market company and CPR awareness.
- Utilized various types of computer programs, systems, and software applications to perform operational activities; acquired individual licenses in becoming CPR instructor; instructed students on topics, such as Basic Life Support, Heartsaver CPR and AED; also taught First Aid Courses for two-year AHA certifications.
- Developed marketing materials and conducted presentations to educate and respond to market dynamics; focused on various potential contacts, including doctors' offices, nursing homes, colleges, and the Greenville Hospital System; oversaw processing of travel arrangements and workflow scheduling for employees.
Marketing Associate
LEVEL ONE, INC.
Greer, SC
12.2011 - 03.2012
- Used sales and marketing experience to perform employer expectations; worked with potential renters interested in 5,000+ individual apartment communities, accommodating 48 states; functioned as an inbound marketing associate and conducted administrative activities.
- Enhanced sales by consistently promoting properties and highlighting diverse amenities and pricing options; applied upsell strategies to schedule visits to complex locations; offered telecommunications proficiency with AVAYA, as well as, PAMM, CCE, TotalView and Ultipro software.
Marketing Associate I
LEVEL ONE, INC.
Greer, SC
07.2010 - 01.2011
Education
1st year medical student -
Medical University of South Carolina College of Medicine
Charleston, SCBachelor of Science - Psychology & Premedical Studies
Furman University
Greenville, SCSkills
- Administration
- Sales & Marketing
- Communications
- Recordkeeping/Transcription
- Problem Resolution
- Process Improvements
- Microsoft Office
- Customer Relations
- Print Shop & Photoshop
- Windows XP & Enrollware
- Typing: 85/8998 characters p/m
- Healthcare Industry
- Package/Parcel Delivery
- Office Management
- Front Desk/Patient Services
- Data Entry & Bookkeeping
- Planning & Organization
- Negotiation Abilities
- Vehicle navigation
- Package handling
- Route optimization
- Order tracking
- Customer relationship management
- Time management
- Inventory management
- Data entry
- Problem solving
- Attention to detail
- Adaptability
- GPS operation
- Map reading and navigation skills
- Mileage tracking
- Responsible driver
- Route planning
- Traffic laws
- Local routes
- Loading and unloading
- Safe driving
- Teamwork and collaboration
- Valid class A commercial Driver's license
Community Service
- Relay for Life
- Light up the Night Leukemia Walk
- School for the Deaf/Blind
- The Blood Connection
- BioLife Plasma
- DayBreak First Baptist Church Camp
- Berea First Baptist Church Camp
- Furman University Phonathon
- Furman University Marketing and PR Intern
- Furman University Resident Assistant
- Meyer Center for Special Children PTA Board
- Spearman Elementary School PTA
- Ellen Woodside Elementary School PTA
Associations
- Delta Gamma Sorority
- Phi Beta Sigma Honor Society
- Psychology Club
- AED Medical Society
- Licensed Insurance Producer, South Carolina Department of Insurance
- Licensed Cardiopulmonary Resuscitation Instructor, American Heart Association
Timeline
Delivery Driver/Independent Contractor
AMAZON FLEX
11.2018 - 07.2020
Licensed Account Manager
WILSON WHITE STATE FARM AGENCY
06.2018 - 11.2018
Personal Care Assistant
BRIGHT STAR CARE
11.2017 - 05.2018
Personal Care Assistant
ADDUS HEALTH CARE
09.2016 - 11.2017
Mental Health Associate
SPRINGBROOK BEHAVIORAL HEALTH SYSTEMS
12.2014 - 04.2015
Mental Health Associate
SPRINGBROOK BEHAVIORAL HEALTH SYSTEMS
09.2013 - 01.2014
Office Manager, Marketing Director, CPR Instructor
SC UPSTATE CPR
11.2012 - 06.2013
Marketing Associate
LEVEL ONE, INC.
12.2011 - 03.2012
Marketing Associate I
LEVEL ONE, INC.
07.2010 - 01.2011
1st year medical student -
Medical University of South Carolina College of Medicine
Bachelor of Science - Psychology & Premedical Studies
Furman University
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkLocation Preference
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
You can learn many things from children. How much patience you have, for instance.
Franklin P. Adams
Software
PAMM
Totalware