James Johnson
Rockford,IL
Summary
Results-driven professional with expertise in customer relations and service delivery. Proven track record in managing high-volume communications and implementing solutions that boost client retention and satisfaction. Aiming to apply exceptional communication skills in a dynamic, people-centric organization.
Overview
10
10
years of professional experience
Work History
Delivery Driver/Independent Contractor
Door Dash
Green Bay, WI
05.2020 - Current
- Demonstrated strong work ethic and self-motivation by consistently working flexible hours, including evenings, weekends, and peak demand periods to exceed customer and delivery expectations.
- Delivered food orders promptly to customers across designated areas, ensuring satisfaction and timely service.
- Communicated effectively with customers regarding delivery status and updates.
Business Development Manager
IGT Logistics
Green Bay, USA
10.2025 - 01.2026
- Managed and nurtured client accounts to build lasting relationships, enhancing client retention.
- Provided competitive quotes while negotiating pricing and services for optimal client satisfaction.
- Conducted proactive outreach and prospecting through cold calling, resulting in a strong sales pipeline.
- Oversaw shipments and payment processes, ensuring seamless transaction flow and timely delivery.
Senior Customer Specialist
Schneider National Inc.
Green Bay, USA
07.2021 - 10.2025
- Resolved complex customer inquiries and managed high-volume communications for timely solutions.
- Developed solutions to complex customer problems, ensuring timely escalation for resolution.
- Facilitated customer inquiries and resolved issues to enhance overall customer experience.
- Managed customer accounts, ensuring up-to-date information and satisfaction.
- Analyzed customer feedback to identify trends, recommending actionable improvements.
- Supported process improvements and conducted team training to boost performance and client satisfaction.
Generalist
Northern Illinois Insulation
Rockford, USA
05.2016 - 07.2019
- Oversaw inventory levels for insulation materials to ensure availability for projects.
- Managed inventory to ensure accurate deliveries and foster customer engagement.
- Adapted to fast-paced environments and solved problems to support team performance.
Education
Bachelor - Business Administration, Marketing
UNIVERSITY OF WISCONSIN - GREEN BAY
Green Bay, WIAssociate of Arts - Business Administration
Rock Valley College
Rockford, ILSkills
- Route optimization
- Order tracking
- Inventory management
- Freight expertise
- Problem solving
- Issue resolution
- Process improvement
- Multitasking and organization
- Punctuality and reliability
- Customer service and satisfaction
- Effective communication
- Attention to detail
- Leadership and team collaboration
- Time management
- Client relationship management
Awards
- Magna Cum Laude - Graduated with high academic distinction.
- Dean's List Honoree - Recognized for academic excellence across multiple semesters
- National Honor Society Member, Rockford East High School - Selected for academic achievement, leadership, and community involvement
- Team Captain, Rockford East High School Football - Led teammates on and off the field; demonstrated leadership, discipline, and collaboration.
Timeline
Business Development Manager
IGT Logistics
10.2025 - 01.2026
Senior Customer Specialist
Schneider National Inc.
07.2021 - 10.2025
Delivery Driver/Independent Contractor
Door Dash
05.2020 - Current
Generalist
Northern Illinois Insulation
05.2016 - 07.2019
Bachelor - Business Administration, Marketing
UNIVERSITY OF WISCONSIN - GREEN BAY
Associate of Arts - Business Administration
Rock Valley College