Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ralina Morales

El Cajon,CA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Delivery Driver/Independent Contractor

Door Dash
El Cajon, CA
10.2023 - Current

Communicate with customers with how their order is going, if its going to be a longer wait time or if they are out of items . Ensure that order is correct and all items are bagged when applicable and go to the right customer. Communicate with dasher support services when any problems occur . Navigate to deliver to the right customers address. Provide friendly and exceptional service. Adhered to all applicable traffic laws while driving vehicle.

Barista

Jamul Casino
Jamul, CA
06.2019 - 07.2024

Welcome guest with a friendly and helpful attitude. Input orders using point of sale system , took cash, credit, and players card points to use for tendering order. Described menu items to customers based on stated preferences. Followed all health department sanitation and regulations. Made drinks and served pastries according to the guest order. Worked with team members to ensure orders were correct and out in a timely manner. Checked inventory to keep shop well stocked to help shop run efficiently. Clean and organized cups, syrups, blenders and any dishes took out trash at the end of closing shift . Maintained a calm demeanor during high-volume periods and special events. Worked with espresso machine keepin it clean stocked with beans .

Child Care Provider

Self-employed
El Cajon, CA
06.2021 - 07.2023

Provided care to children while parents worked. Provided a safe welcoming and education environment for children. Prepared nutritious meals and snacks. Played fun and educational games with children. Communicate with parent on the daily activities we did throughout the day. Pickup children from school at appropriate times.

Education

High School Diploma -

Mark Twain Sr./Jr. High School
Linda Vista Ca.
06-1995

Skills

  • Guest Services
  • Customer Complaint Resolution
  • Beverage Preparation
  • Espresso Machine Operation
  • Order Taking
  • Food Preparation

Accomplishments

I was employee of the month during my employment with Jamul Casino. Received a great review about product knowledge and customer service through a secret shopper. Received recognition for being a role model employee.

Timeline

Delivery Driver/Independent Contractor

Door Dash
10.2023 - Current

Child Care Provider

Self-employed
06.2021 - 07.2023

Barista

Jamul Casino
06.2019 - 07.2024

High School Diploma -

Mark Twain Sr./Jr. High School
Ralina Morales