APRIL TAYLOR

Administrative Assistant V- PIR Coordinator 09/2026- Present

• Coordinated and managed Public Information Requests (PIRS) to ensure timely and accurate responses to inquiries from receipt through completion, ensuring timely responses in accordance with the Texas Public Information Act and agency procedures.
• Reviewed records for confidential, sensitive, and protected information to ensure compliance with applicable laws, regulations, and agency policies.
• Collaborated with multiple agency divisions to locate, collect, review, and compile responsive documents and records.
• Prepared correspondence, cost estimates, invoices, and response letters related to public information request.
• Maintained detailed tracking logs and databases to monitor request status, deadlines, correspondence and completion.

Administrative Assistant III- Receptionist 02/2025-09/2025

• Served as the first point of contact for visitors, employees, and members of the public providing professional and courteous customer service.
• Answered and directed incoming calls to appropriate departments, divisions, and agency personnel.
• Prioritized multiple responsibilities while maintaining accuracy, efficiency, and attention to detail.
• Managed incoming and outgoing correspondence, mail, packages, and documents.
• Provided backup administrative support.

• Facilitated patient onboarding by gathering demographic information, explaining company policies, and the enrollment process.
• Verified patient insurance eligibility, benefits, and coverage.
• Protected patient rights by maintaining medical and financial information confidentiality in accordance with HIPAA.
• Exhibited strong organizational skills while managing multiple tasks simultaneously with accuracy and efficiency
• Managed therapist and patients' schedule.

• Reviewed, examined, evaluated, and processed legal documents submitted for recording to ensure accuracy, completeness, and compliance with county and state requirements.
• Analyzed complex legal and property-related documents.
• Researched property transactions, legal descriptions, and recorded documents to assist public, attorneys, and other government agencies.
• Identified documentation errors, and implemented corrective measures to prevent processing delays.
• Provided exceptional customer service by assisting the public with recording requirements, fees, documents, submissions and general inquiries.

Manager, License Administration 01/2022-04/2023

• Managed and monitored license and appointment activities to ensure compliance with applicable state regulations, industry requirements, and organizational policies.
• Collaborated with senior management to develop strategies that improved operational efficiency and strengthened compliance policies.
• Prepared reports and presentations for management highlighting licensing activity, renewals, trends, compliance, and appointment status.
• Implemented proactive tracking procedures to monitor license and appointment expiration dates, reducing risk of missed renewals and compliance violations.

Supervisor, License Administration 01/2020-01/2022

• Trained, mentored, and supported employees on licensing procedures, regulatory requirements, and internal policies.
• Managed and prioritized workloads, delegated responsibilities, and monitored employee performance to achieve departmental objectives.
• Conducted team meetings to communicate regulatory updates, address operational challenges, and establish performance expectations.

Sr. License Administrator 09/2018-01/2020

• Revieweded, evaluatedd, analyzedd licensing applications and supporting documentation for accuracy, completeness, and regulatory compliance.
• Managed multiple projects and deadlines while ensuring timely processing and accurate recordkeeping.
• Developed standard operating procedures (SOPs) and training materials to promote consistency and accountability.

Carrier Liaison and Sr. Underwriter 07/2012-09/2018

• Facilitated the smooth transition of new partners into the
  organization's network through comprehensive onboarding processes.
• Utilized problem-solving techniques to identify solutions for complex customer inquiries.
• Facilitated the smooth transition of new partners into the
  organization's network through comprehensive onboarding processes.
• Managed multiple projects simultaneously while maintaining high levels of accuracy.
• Evaluated insurance applications for risk, eligibility, and policy compliance.