April Tippie
Clinton Township,MI
Summary
Accomplished Loan Originator dependable in building customer base, partnerships, and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty.
Overview
9
9
years of professional experience
Work History
Mortgage Loan Originator
Rocket Mortgage, LLC
04.2014 - Current
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Explained different types of loans pertaining to client situations.
- Prepared documents for customers, submitting and overseeing through each step of closing process.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Developed and maintained relationships with customers, partners, and other third parties.
- Explained very technical financial information to applicants in easy to understand language.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Solutions Consultant
Rocket Mortgage, LLC
01.2020 - 03.2023
- Worked with underwriters to fix application problems and resolve issues.
- Explained complex mortgage issues in easy to understand language.
- Recommended specific loan products and solutions to overcome loan qualifying issues.
- Streamlined operational processes and collaborated with management to implement process improvements.
- Collaborated with clients, underwriters, partners, and third parties to resolve issues preventing loan closing.
Education
Bachelor of Science - Biological Science
Michigan Technological University
Houghton, MI05.2010
Skills
- Mortgage Loan Closing
- Serve Customer Needs
- Operational Improvements
- Detail Orientation
- Complex Problem-Solving
- Partner Collaboration
- Financial Database Analysis
- Salesforce Experience
- Desktop Underwriting Expertise
- Microsoft Office
- Multiple Software Platform Experience
Timeline
Solutions Consultant
Rocket Mortgage, LLC
01.2020 - 03.2023
Mortgage Loan Originator
Rocket Mortgage, LLC
04.2014 - Current
Bachelor of Science - Biological Science
Michigan Technological University
Similar Profiles
Karen SimonKaren Simon
Licensed Mortgage Loan Originator at Rocket Mortgage, LLCLicensed Mortgage Loan Originator at Rocket Mortgage, LLC
Matthew ThomasMatthew Thomas
Mortgage Banker at Rocket Mortgage, LLCMortgage Banker at Rocket Mortgage, LLC
Charles JenksCharles Jenks
Licensed Mortgage Loan Originator at Rocket Mortgage, LLCLicensed Mortgage Loan Originator at Rocket Mortgage, LLC