Alexie Davila
Philadelphia,PA
Summary
Organized and dedicated Patient Service Associate with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Patient Service Associate
Thomas Jefferson Hospital
03.2022 - 07.2023
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Followed document protocols to safeguard confidentiality of patient records.
- Verified patient insurance eligibility and entered patient information into system.
- Trained in using Epic for scheduling
Member Service Representative
Philadelphia Federal Credit Union
02.2017 - 03.2022
- Perform various member transactions including but not limited to: deposits, withdrawals, loan payments, certificate transactions, , transfers, account maintenance ,opening accounts and loan processing
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Responded to customer calls and emails to answer questions about products and services.
Service Manager
McDonalds
03.2008 - 02.2017
- Provided excellent customer service to all quest in a fast paced environment
- Responsibilities included but not limited to opening and closing store procedures, monitoring monetary transactions deposits and bank procedures
- Worked closely with others on management team and marketing to insure sales were properly executed to generate sales and cut on loss
- Coached employees monthly as well as hired and trained new employees.
Education
Thomas Alva Edison High School
Philadelphia, PACertificate in Residential and Commercial Electricity, Received -
Orleans Technical Institute
Philadelphia, PAundefined
2014
Skills
- Decision-Making
- Organization and Time Management
- Teamwork and Collaboration
- Planning and Coordination
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Associate
Thomas Jefferson Hospital
03.2022 - 07.2023
Member Service Representative
Philadelphia Federal Credit Union
02.2017 - 03.2022
Service Manager
McDonalds
03.2008 - 02.2017
Thomas Alva Edison High School
Certificate in Residential and Commercial Electricity, Received -
Orleans Technical Institute