Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

April Torres

Los Angeles,CA

Summary

Experienced Customer Service Representative with a track record of resolving complex inquiries and enhancing customer satisfaction. Strong communication skills, problem-solving abilities, and adaptability to fast-paced environments drive success. Demonstrated ability to improve team productivity.

Overview

5
5
years of professional experience

Work History

CSR

Global Paratransit
Glendale, CA
04.2023 - Current
  • Provided customer service support to customers over the phone and by email.
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.
  • Researched required information using available resources.
  • Developed strategies to improve quality of customer service delivery.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Problem Solver

Amazon
Santa Clarita, CA
09.2022 - 02.2023
  • Identified and analyzed complex problems to develop effective solutions.
  • Developed innovative strategies for resolving customer complaints and difficult situations.
  • Documented processes related to problem resolution and created training materials for new staff members.
  • Collaborated with other departments to identify root causes of systemic problems.
  • Created detailed reports outlining problem solving techniques used in specific cases.
  • Evaluated existing processes, procedures, and policies to determine where improvements could be made.

CSR

U Haul Co
Los Angeles, CA
06.2019 - 10.2021
  • Provided customer service support to customers over the phone and by email.
  • Processed orders, forms, applications, and requests.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Performed account maintenance activities such as updating client information in databases.
  • Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
  • Consulted with customers regarding needs and addressed concerns.

Education

High School Diploma -

Antelope Valley Adult School
Palmdale, CA
06-2016

Skills

  • CRM Software
  • Complaint Handling
  • Data Entry
  • Call Management
  • Appointment Scheduling
  • Account updating
  • Scheduling

Languages

Spanish
Professional

References

References available upon request.

Timeline

CSR

Global Paratransit
04.2023 - Current

Problem Solver

Amazon
09.2022 - 02.2023

CSR

U Haul Co
06.2019 - 10.2021

High School Diploma -

Antelope Valley Adult School

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April Torres