APRIL TOWNS

• Conducted comprehensive HEDIS data reviews to ensure accuracy and compliance with regulatory standards.

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• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Identified issues, analyzed information, and provided solutions to problems.
• Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.

• Delivered clear and effective communication to members
• Managed multiple system channels simultaneously
• Assisted with Prior Authorization
• Executed successful problem-solving stragies

• Managed patient inquiries and resolved issues efficiently to enhance overall satisfaction.
• Coordinated appointment scheduling and maintained accurate patient records using electronic health systems.
• Educated patients on medication usage and potential side effects, ensuring clear understanding.
• Collaborated with healthcare providers to streamline communication and improve patient care processes.

• Administered patient care, including vital sign monitoring and medical history documentation.
• Assisted healthcare providers with examinations and procedures, ensuring patient comfort and safety.
• Coordinated appointment scheduling, optimizing clinic workflow and reducing patient wait times.

• Coordinated patient scheduling and follow-up appointments to enhance clinic workflow.
• Assisted healthcare providers with patient examinations and procedures, ensuring high-quality care delivery.
• Maintained accurate electronic health records, supporting compliance with regulatory standards.
• Trained new medical assistants on clinic protocols and best practices for patient interaction.

• Managed electronic health records, maintaining accuracy and confidentiality of patient information.
• Educated patients on treatment plans and medication instructions to enhance adherence and understanding.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Conducted venipuncture and capillary collections with precision to ensure patient safety and comfort.