April Vail
Green Mountain,NC
Summary
Dynamic and reliable professional with extensive experience in food preparation and customer service at Exxon Mobil. Proven ability to maintain cleanliness and organization while delivering exceptional hospitality. Skilled in safe food handling and adept at resolving customer disputes, ensuring satisfaction and operational efficiency. Committed to continuous improvement and teamwork. Proven work history of reliability and dependability.
Overview
23
23
years of professional experience
Work History
Kitchen Staff Member
Shorties Drive-Thru BBQ
Asheville, NC
01.2017 - 09.2023
- Prepared a variety of side dishes and desserts while adhering to established recipes and food safety standards.
- Managed drive-thru operations by greeting customers warmly, processing payments efficiently, and ensuring accurate packing of to-go orders.
- Assisted kitchen staff during peak hours by managing fryer operations and portioning side dishes. Supported flat-top grill tasks to ensure timely meal preparation.
- Performed daily cleaning tasks in restaurant, including mopping floors and wiping down countertops. Assisted with weekly and biweekly cleaning duties, such as sanitizing refrigerators and food storage shelves. Maintained cleanliness of smokers and other kitchen equipment.
- Performed dishwashing tasks to support efficient kitchen operations and ensure timely service.
- Reviewed and revised menu items and pricing structures to align with market trends and customer preferences.
- Checked inventory from vendors to confirm accuracy of received items and validate expiration dates.
Store Manager
Exxon Mobil
Asheville, NC
06.2010 - 09.2016
- Responsible for scheduling employee shifts.
- Coordinated the preparation of weekly and biweekly orders, maintaining accurate stock levels for store inventory.
- Conducted thorough cleaning and sanitization of store and washroom areas to enhance customer experience.
- Cultivated a welcoming atmosphere by providing friendly hospitality to all customers.
- Facilitated resolution of disputes involving dissatisfied customers and staff to enhance overall satisfaction.
Cashier/Stocker
Exxon Mobil
Asheville, NC
06.2004 - 09.2016
- Engaged customers with cheerful greetings to enhance their experience.
- Monitored and reconciled cash drawer to maintain financial accountability.
- Conducted regular cleaning and organized stock levels on shelves to support operational efficiency.
- Verified vendor check-ins and ensured accuracy of inventory against invoices.
Call Center Representative
Jewelry Television - JTV (Formerly ACN)
Knoxville, TN
08.2000 - 05.2004
- Facilitated customer satisfaction by accurately processing orders for preferred jewelry and gemstones.
- Facilitated positive customer experiences through attentive and friendly service interactions.
Education
English, Science
AB Technology
Asheville, NCNo Degree - Science, Psychology
Pellissippi State Community College
Knoxville, TNHigh School Diploma -
A.C. Reynolds
Asheville, NC05-1999
Skills
- Food preparation
- Organization and cleanliness
- Cleaning and sanitizing
- Safe food handling
- Proficient money handler
- Strong interpersonal skills
- Reliable and trustworthy
- Efficient at acquiring new skills
Timeline
Kitchen Staff Member
Shorties Drive-Thru BBQ
01.2017 - 09.2023
Store Manager
Exxon Mobil
06.2010 - 09.2016
Cashier/Stocker
Exxon Mobil
06.2004 - 09.2016
Call Center Representative
Jewelry Television - JTV (Formerly ACN)
08.2000 - 05.2004
English, Science
AB Technology
No Degree - Science, Psychology
Pellissippi State Community College
High School Diploma -
A.C. Reynolds