April Vasquez
San Marcos
Summary
Dependable professional with great enthusiasm, who takes pride in providing top notch customer support and a memorable experience. Highly motivated to achieve customer wishes, providing solutions and resolving issues in well timely manner. Gives full attention to tasks at hand and does well in pressured situations.
Overview
4
4
years of professional experience
Work History
Server
IHOP
02.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Cashier
Hobby Lobby
09.2020 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Call Center Representative
GC Services
10.2019 - 01.2020
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Processed debit and credit card and electronic check payments.
Education
Bachelor of Science - Criminal Justice
Texas State University
San Marcos, TX12.2024
High School Diploma -
Clint High School
El Paso, TX05.2018
Skills
- Customer Service
- Problem Solving
- Excel, PowerPoint, Visio & Word
- Microsoft Teams
- Process Improvement
- Project Management
- Interpersonal Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Server
IHOP
02.2021 - Current
Cashier
Hobby Lobby
09.2020 - 01.2021
Call Center Representative
GC Services
10.2019 - 01.2020
Bachelor of Science - Criminal Justice
Texas State University
High School Diploma -
Clint High School