April Wandling
Saint Peters,MO
Summary
Motivated individual who enjoys learning and maintaining new skills. Experienced in customer service, problem solving, driving operational improvements, staff management procedures, and schedule building. Natural leader who is driven to exceed customer expectations and company standards.
Overview
13
13
years of professional experience
Work History
Customer Relations Manager
Napleton Chrysler Jeep Dodge Ram
02.2023 - 10.2023
- Managed customer relations for both service and sales departments.
- Created various Excel documents to monitor metrics and performances.
- Developed action plans with upper management to improve and maintain customer satisfaction.
- Focused on addressing customer needs and resolved concerns.
- Updated account information to maintain customer records.
Lead Service Technician
Assurant- (T-Mobile)
10.2021 - 12.2022
- Maintained accurate records of service calls and customer interactions for training purposes.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Explained estimates and determined repair timelines to manage customer expectations.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed monthly inventory reports.
Lead Technical Consultant
Asurion- (Sprint)
05.2017 - 10.2021
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Received new stock and input values into computer system.
- Supervised and trained new staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Inspected devices for signs of intentional or accidental damage to determine warranty eligibility.
Sales Representative Key holder
Sprint
05.2014 - 05.2017
- Operated POS system to receive and process cash and credit payments.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Conducted bi-weekly inventory counts.
Hostess
Sprint
05.2013 - 05.2014
- Scheduled appointments.
- Greeted customers upon arrival.
- Answered constant flow of customer calls with minimal wait times.
- Cleaned sales floor to maintain professional appearance.
Child Care Provider
YMCA
04.2011 - 05.2013
- Met with parents about daily activities, positive developments, and issues.
- Developed age-appropriate activities and crafts to engage children.
- Sanitized tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
High School Diploma -
Duchesne High school
Saint Charles, Mo05.2013
Skills
- Data Management
- Microsoft Excel and Word
- Customer Relations
- Problem-Solving
- Staff Training and Development
- Product Organization
- Inventory Management
- Technical Support
- Equipment Troubleshooting and Repair
- Managing Multiple Tasks
Timeline
Customer Relations Manager
Napleton Chrysler Jeep Dodge Ram
02.2023 - 10.2023
Lead Service Technician
Assurant- (T-Mobile)
10.2021 - 12.2022
Lead Technical Consultant
Asurion- (Sprint)
05.2017 - 10.2021
Sales Representative Key holder
Sprint
05.2014 - 05.2017
Hostess
Sprint
05.2013 - 05.2014
Child Care Provider
YMCA
04.2011 - 05.2013
High School Diploma -
Duchesne High school
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