Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

April Ward

Washington,DC

Summary

Experienced with law enforcement and public safety procedures, ensuring community safety and security. Utilizes effective patrolling and incident response techniques to maintain order. Knowledge of conflict resolution and emergency management, demonstrating reliability and adaptability.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Special Police Officer

Condor Security company
02.2024 - 01.2025
  • I am currently a shift lead. My job is to maintain order direct my team to maintain proper access control, observe and report monitor CCTV cameras conduct hourly patrols on interior and exterior of building redirecting any guest, who are not following the proper protocol, ensuring that everyone is safe and that things are ran in an orderly fashion using de-escalating tactics to keep order maintained.

Special Police Officer

Securitas Security Services USA
01.2025 - Current
  • Reduced incident response time by effectively communicating with dispatchers and fellow officers using radio systems.
  • Contributed to the maintenance of a safe working environment within assigned facilities by monitoring alarm systems and ensuring facility compliance with applicable security regulations.
  • Improved overall security at various locations by implementing access control measures and monitoring CCTV systems.
  • Assisted in crime prevention efforts by collaborating with local law enforcement agencies and community organizations.
  • Maintained order during special events, ensuring a safe environment for attendees and participants.
  • Provided first aid to injured individuals, demonstrating compassion while adhering to proper medical protocols.
  • Ensured accurate incident reporting by maintaining detailed logs of daily activities, observations, and interactions with the public or other law enforcement personnel.

Special Police Officer

Hilton
04.2022 - 08.2024
  • To provide safety and security services for an assigned area or company. responsible for enforcing laws, regulations, and policies to ensure the safety and security of a specific area, property, or community. This role involves proactive crime prevention, incident response, and collaboration with local law enforcement agencies.

Special Police Officer (Events)

SecTek, Inc
06.2021 - 04.2023
  • To protect the premises during an event by completing activities like looking for signs of crime, identifying trespassers, apprehending criminals, reporting suspicious incidents, watching images registered by surveillance cameras, and performing first aid when necessary.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Reduced incident response time by effectively communicating with dispatchers and fellow officers using radio systems.
  • Maintained order during special events, ensuring a safe environment for attendees and participants.

Metro One

Security company
10.2018 - 05.2019
  • Patrol premises regularly to maintain order and establish presence, Monitor and authorize entrance of vehicles or people in the property
  • Remove wrongdoers or trespassers from the area. Secure all exits, doors and windows after end of operations. Check surveillance cameras periodically to identify disruptions or unlawful acts. Investigate people for suspicious activity or possessions.

Sales Floor

Best Buy
09.2016 - 10.2018
  • Establish, develop and maintain positive business and customer relationships. Present, promote and sell products/services using solid arguments to existing and prospective customers also to Achieve agreed upon sales targets and outcomes within schedule.

Customer Service Specialist

Best Buy
10.2014 - 03.2016
  • Supporting customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

Home Health Aide

VMT
05.2007 - 12.2010

Receptionist

Acura
02.2004 - 12.2008

Education

High school diploma -

Cardozo High School
Washington DC
06.2001

Skills

  • Hotel experience
  • Sales Operations (10 years)
  • Conflict management
  • Law enforcement
  • Time management
  • Security
  • Computer skills
  • Driving
  • Extensive customer service experience
  • Knowledge of HIPPA guidelines
  • Guest services
  • Phone etiquette
  • Sales
  • Surveillance
  • Shift management
  • Cpr certified (2 years)
  • Workforce development
  • Microsoft Office
  • Leadership
  • Customer service
  • Working with people with developmental disabilities
  • Data entry
  • Home Care
  • Hospitality
  • Communication skills

Certification

  • AED Certification
  • Driver's License April 2021 to April 2029
  • Security Officer Guard Card November 2024 to April 2026
  • First Aid Certification February 2024 to February 2026
  • CPR Certification February 2024 to February 2026
  • Handcuff Baton OC Spray Certification November 2024 to 2025

Timeline

Special Police Officer

Securitas Security Services USA
01.2025 - Current

Special Police Officer

Condor Security company
02.2024 - 01.2025

Special Police Officer

Hilton
04.2022 - 08.2024

Special Police Officer (Events)

SecTek, Inc
06.2021 - 04.2023

Metro One

Security company
10.2018 - 05.2019

Sales Floor

Best Buy
09.2016 - 10.2018

Customer Service Specialist

Best Buy
10.2014 - 03.2016

Home Health Aide

VMT
05.2007 - 12.2010

Receptionist

Acura
02.2004 - 12.2008

High school diploma -

Cardozo High School

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