April Warren
Lake Havasu City,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Real Estate Agent
EXp Inc/Realty One
01.2018 - Current
- Orchestrated listing and sale contracts with multiple sellers and buyers to close 20-30 transactions yearly.
- Maintain a positive post sale roll with all clients to maintain relationships, ensure return business and acquire referrals.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Tooling Attendant
General Atomics Aeronautical Systems Incorporated
01.2019 - 01.2022
- Oversaw specialized aircraft tool accounts with over 100 transactions daily with the UK Royal Air Force, US Army and US Air Force customers
- Collaborated with team members to improve overall service quality and guest experience.
- Coordinate with customers to procure specialized tools needed for projects on customer aircraft assets to meet and maintain specific contract deadlines
- Balanced use of Word, Excel and SAP (System Analysis Program) to store, organize and analyze specialized tool data.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
Front End Supervisor / Marketing Supervisor
Costco Wholesale
01.2007 - 01.2018
- Directed over 50 plus employees, daily workloads in a fast paced sales environment to employees based on shift requirements, individual strengths and unique skillsets
- Monitored cash drawers in 22 checkout stations to verify adequate cash supply.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
General Education (Nursing Prerequisite) - Nursing
Chaffey Community College
Alta Loma, CALicensed Realtor - Real Estate
California Department of Real Estate
Southern CaliforniaLicensed Realtor - Real Estate
Arizona Department of Real Estate
Greater Phoenix AreaSkills
- Strong organizational skills
- Excellent teamwork
- Highly Professional
- Negotiation
- Contract Negotiation
- Works well independently
- Client-oriented
- Client Relations
- Client management
Timeline
Tooling Attendant
General Atomics Aeronautical Systems Incorporated
01.2019 - 01.2022
Real Estate Agent
EXp Inc/Realty One
01.2018 - Current
Front End Supervisor / Marketing Supervisor
Costco Wholesale
01.2007 - 01.2018
General Education (Nursing Prerequisite) - Nursing
Chaffey Community College
Licensed Realtor - Real Estate
California Department of Real Estate
Licensed Realtor - Real Estate
Arizona Department of Real Estate