April Williams
Lenoir,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Carnival Cruise Line
05.2019 - 10.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Adecco Staffing
11.2016 - 02.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Veterinary Technician
Lenoir Veterinary Hospital
03.2000 - 12.2015
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
Education
Veterinary Technician Program -
Gaston College
Dallas, NC1998
Skills
- Call Management
- Paperwork Processing
- Account Updating
- Product Knowledge
- Data Entry
- Appointment Scheduling
- Information Security
- Scheduling
Timeline
Customer Service Representative
Carnival Cruise Line
05.2019 - 10.2022
Customer Service Representative
Adecco Staffing
11.2016 - 02.2019
Veterinary Technician
Lenoir Veterinary Hospital
03.2000 - 12.2015
Veterinary Technician Program -
Gaston College