April Wilson
Michigan City,MS
Overview
19
19
years of professional experience
Work History
Independent Contractor
Spark delivery
Collierville, Tennessee
05.2023 - Current
- Loaded grocery bags into delivery vehicle.
- Verified customer orders against store invoices.
- Delivered groceries to customers' homes in a timely manner.
Front Desk Clerk
Red Roof Hotel
Shelbyville, Kentucky
06.2021 - 04.2023
- Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
- Answered incoming calls and directed them to the appropriate personnel.
- Assisted in resolving customer complaints and inquiries in a timely manner.
- Processed credit card, cash, and other forms of payment for guest accounts.
- Maintained accurate records of all guests' stays and charges.
- Provided information regarding hotel amenities, services, and local attractions.
Project Manager
Franklin Assets
Georgetown, Kentucky
08.2014 - 06.2021
- Prepared and submitted monthly tenant visit logs.
- Met with clients to negotiate management and service contracts.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Developed and enforced policy to ensure tenant satisfaction.
- Conducted on-site inspections of apartments for maintenance and safety issues.
- Monitored building security systems, including alarms and cameras.
- Maintained accurate records of rent payments, leases, and other documents related to tenants.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Assisted with marketing efforts by preparing advertisements for vacant units.
- Negotiated contracts with vendors for the repair and maintenance of apartments.
- Coordinated apartment turnover process between tenants and cleaning staff.
- Organized move-in and move-out procedures for new or departing tenants.
- Implemented preventative maintenance programs to prolong life cycles of appliances and fixtures in all units.
- Performed regular walkthroughs of each unit to identify potential issues or hazards that require attention.
- Responded promptly to emergency maintenance requests from tenants 24 hours a day 7 days a week as needed.
- Scheduled routine inspections of common areas such as laundry rooms, hallways, lobbies.
- Provided administrative support to the property management team when necessary.
- Enforced rules regarding noise levels, parking regulations, pet policies.
- Reviewed rental applications from prospective tenants ensuring compliance with company standards.
- Collected rent payments from residents in accordance with lease agreements.
- Prepared monthly reports detailing occupancy rates, outstanding balances due from tenants.
- Assisted with the preparation of annual budgets for each building within the complex.
- Maintained building's accounts by collecting rent and utility payments.
- Coordinated efficient move-outs, cleanings and move-ins to minimize time between residents.
- Attracted quality tenants and screened with standard checks to verify suitability for available apartments.
- Maximized occupancy with strong marketing and tenant relations skills.
- Followed strict budget for maintenance and upkeep costs and tracked apartments with multiple repair requests to identify problem tenants.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Managed and oversaw operations, maintenance and administration of properties.
Business Owner
Wilson’s Auto Repair
Cynthiana, Kentucky
02.2006 - 02.2016
- Conducted daily operations of the auto repair shop, including customer service, sales, and financial management.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained records of all repairs, parts used, and labor costs for each job.
- Greeted customers and provided assistance with product selection.
- Created customer invoices and processed payments using a point-of-sale system.
- Organized merchandise shelves, racks, and displays in the shop.
- Maintained accurate inventory records of products sold and received.
- Provided customer service by answering inquiries, resolving complaints, and directing calls to appropriate personnel.
- Maintained cleanliness of store premises including dusting shelves, vacuuming carpets, mopping floors.
- Verified accuracy of all paperwork related to shipments and deliveries from vendors.
- Answered phone calls from customers inquiring about product availability or pricing information.
- Managed accounts receivable activities such as collecting payments due from customers.
Education
GED -
Grant County High School
Dry Ridge, KY02-1996
Business Administration And Management
Bluegrass Community And Technical College
Lexington, KYTimeline
Independent Contractor
Spark delivery
05.2023 - Current
Front Desk Clerk
Red Roof Hotel
06.2021 - 04.2023
Project Manager
Franklin Assets
08.2014 - 06.2021
Business Owner
Wilson’s Auto Repair
02.2006 - 02.2016
GED -
Grant County High School
Business Administration And Management
Bluegrass Community And Technical College