April Wilson
Kinston,NC
Summary
Hardworking professional with years of experience and proven knowledge of office operations, management and administrative support and dedication to great customer service. Looking for full-time employment and ready to learn new skills to enhance my work experience.
Overview
11
11
years of professional experience
Work History
Manager
Copper Mill Mercantile
Kinston, NC
10.2023 - 12.2025
- Managed the opening and closing of the market on scheduled days.
- Supervised employees to ensure they fulfilled their job responsibilities.
- Created and managed employee schedules to meet operational needs.
- Managed payroll.
- Regularly checked supplies and placed orders as needed.
- Processed customer transactions using POS system.
- Prepared and made weekly bank deposits.
- Prepared and sent monthly invoices and collected booth rent from 350 vendors.
- Answered phone calls and provided assistance to customers and vendors.
- Responded to emails.
- Rented vendor space to new vendors.
- Implemented requested sales promotions on vendors booth.
Administrative Assistant
Southern Power & Lighting, LLC
Kinston, NC
01.2019 - 09.2023
- Provided administrative support to management staff and other employees, including scheduling meetings and appointments, recording minutes and maintaining records.
- Greeted visitors and provided general information about the company.
- Developed filing system and filed daily documents.
- Organized financial records and created journal entries in Quickbooks.
- Implemented organization system for office and shop, supporting work performance and efficiency.
- Managed office supplies inventory and placed orders when needed.
- Processed and distributed incoming mail.
Customer Service Associate
Jr's Country Store
Kinston, NC
01.2015 - 01.2016
- Demonstrated strong communication skills while interacting with customers over phone or in person.
- Assisted customers with product selection, order entry, and payment processing.
- Served as a lead in the kitchen that required opening and closing the store.
- Tracked inventory and ordered stock.
- Coordinated incoming orders, prepared food and served customers that dined inside.
- Provided excellent customer service in a fast-paced environment.
- Monitored customer feedback and confirmed customer satisfaction.
Education
GED -
Lenoir Community College
Kinston, NC05.1997
Skills
- Customer service
- Decision-making
- Task delegation
- Shift scheduling
- Multitasking
- Organizational skills
- Computer skills
- Positive attitude
- Staff training
Timeline
Manager
Copper Mill Mercantile
10.2023 - 12.2025
Administrative Assistant
Southern Power & Lighting, LLC
01.2019 - 09.2023
Customer Service Associate
Jr's Country Store
01.2015 - 01.2016
GED -
Lenoir Community College