April Wilson
Moro,AR
Summary
Experienced skilled nursing administrator with expertise in CMS survey management, regulatory compliance, and staff supervision. Known for improving resident outcomes, reducing repeat deficiencies, and maintaining high standards of care.
Overview
29
29
years of professional experience
Work History
Administrator
Crestpark Helena, LLC
Helena, AR
10.2010 - Current
- Coordinated admissions, move-ins, and resident paperwork for senior living services.
- Oversee daily operations of a 100 bed skilled facility, ensuring compliance with federal, state and local regulations.
- Lead and supervise department heads including nursing, dietary, housekeeping, social services, and maintenance.
- Prepared for and managed state and CMS surveys; successfully implemented Plans of Correction and reduced repeat deficiencies.
- Monitored quality measures and resident safety to enhance outcomes.
- Oversaw operating budget management, ensuring efficient allocation of resources, staffing levels, and labor costs while maintaining quality care standards.
- Ensure policyies and procedures align with regulatory standards and organizational goals.
- Scheduled meetings, appointments, and daily office calendars for staff and families.
- Addressed resident and family concerns promptly to sustain high satisfaction levels.
Bank Teller
Farmers and Merchant Bank
Marianna, AR
10.2009 - 09.2010
- Processed cash transactions, deposits, and withdrawals at Farmers and Merchant Bank branches.
- Balanced teller drawers, verifying daily cash totals against receipts to ensure accuracy.
- Reviewed checks, signatures, and identification for deposit and cash requests.
- Assisted customers with account inquiries and payment requests, providing clear information and solutions.
- Followed bank policies, security procedures, and compliance requirements during transactions.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Delivered efficient customer service by addressing inquiries, resolving complaints, and processing transactions promptly.
Administrator
Crestpark Retirement Marianna
Marianna, Arkansas
11.2000 - 09.2009
- Oversaw daily operations of 80-bed skilled nursing facility, ensuring compliance with federal, state, and local regulations to promote resident safety and care quality.
- Supervised department heads across nursing, dietary, housekeeping, social services, and maintenance to streamline operations and enhance teamwork.
- Prepare for and manage state and CMS surveys; successfully implemented Plans of Correction and reduced repeat deficiencies.
- Monitored quality measures to ensure resident safety.
- Addressed resident and family concerns promptly to uphold high satisfaction levels and foster a supportive community environment.
Business Office Manager
Crestpark Retirment Marianna
Marianna, Arkansas
01.1998 - 10.1999
- Processed Medicaid, private pay, and insurance billing, ensuring accurate records for compliance and reimbursement.
- Monitored census, revenue reports, and billing audits for accuracy, supporting financial integrity.
- Prepared and submitted Medicaid applications, verifications, and renewals to maintain eligibility and funding.
- Executed payroll processing for employees to ensure timely payments.
- Maintain employee personnel files and ensure HR documentation.
- Oversaw management of patient trust funds to ensure proper allocation and usage.
Education
Associate of Applied Science - Medical Technology
Phillips County Community College U of A
Helena, AR05-1998
Skills
- Long term care operations
- Regulatory compliance
- CMS survey management
- Medicaid billing
- Financial management
- Budget administration
- Staff supervision
- Patient trust accounting
- Electronic record management
- Problem solving
Timeline
Administrator
Crestpark Helena, LLC
10.2010 - Current
Bank Teller
Farmers and Merchant Bank
10.2009 - 09.2010
Administrator
Crestpark Retirement Marianna
11.2000 - 09.2009
Business Office Manager
Crestpark Retirment Marianna
01.1998 - 10.1999
Associate of Applied Science - Medical Technology
Phillips County Community College U of A