April Worstell
Maricopa,AZ
Summary
Highly skilled Auto Claims Adjuster with comprehensive knowledge in insurance policies, negotiation of claims settlements and resolving disputes. Strong ability to interpret policy language and identify coverage issues. Proven track record in managing large caseloads, maintaining customer satisfaction and contributing to team success. Possess exceptional communication and analytical skills that facilitate quick resolution of auto insurance claims.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Auto Claims Adjuster II
Liberty Mutual
Chandler, Arizona
09.2022 - Current
- Evaluated repair estimates for reasonableness and accuracy prior to authorizing repairs.
- Determined liability based on facts gathered from investigations.
- Interviewed claimants, witnesses, police officers, medical professionals and other parties involved in the claim.
- Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
- Analyzed policy language to ensure compliance with state regulations and company policies.
- Researched applicable laws related to automobile accidents or losses.
- Coordinated with body shops and repair professionals to validate repair costs and methods.
- Provided exceptional customer service, addressing concerns and questions promptly.
- Developed and maintained professional relationships with external partners, including tow companies and rental agencies.
Verification Loan Officer
Carvana
Tempe, Arizona
01.2020 - 08.2022
- Researched customer creditworthiness using internal databases and external sources such as Equifax and Experian.
- Reviewed borrower credit, income and assets documents to ensure they met program guidelines.
- Collaborated with team members to develop innovative solutions for challenging cases.
- Analyzed financial data to determine customer's ability to repay a loan.
- Identified areas where improvements could be made in order to streamline the verification process.
- Verified loan applications for accuracy and completeness of information.
Technical Support Representative
Zenefits
Tempe, AZ
08.2019 - 04.2020
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Participated in special projects as assigned by management team.
- Provided technical assistance to customers through phone, email and chat support.
- Monitored customer feedback to ensure high levels of satisfaction.
- Resolved escalated customer service issues in a timely manner.
- Troubleshot customer inquiries related to software and hardware issues.
Mortgage Loan Officer
Chase
Tempe, Arizona
10.2016 - 08.2019
- Provided guidance on various types of mortgages such as FHA loans, VA loans, conventional loans.
- Handled customer inquiries regarding loan status or requirements via phone or email.
- Analyzed customer financial data to determine eligibility for mortgage programs.
- Processed payments from customers in a timely manner and tracked them accordingly.
- Referred delinquent accounts to collections department as needed while adhering to legal guidelines.
- Verified income of borrower and gathered credit information.
Education
High School Diploma -
Lanphier High School
Springfield, IL06-2001
Skills
- Claims Investigation
- Policy Interpretation
- Risk Assessment
- Technical knowledge
- Claims investigations
- Billing
- Damage Assessment
- Fraud detection knowledge
- Time management abilities
- Body shop knowledge
- Problem-Solving
- Task Prioritization
- Decision-Making
- Teamwork and Collaboration
- Goal Setting
- Documentation Management
- Knowledgeable in Copart
- Proficient in LexusNexis
- Self Motivation
- Team building
Affiliations
- I am an avid reader and enjoy biographies.
- I am an artist. I paint and upcycle old furniture in my spare time.
Accomplishments
CSAT awards during every month and quarter while at Chase.
Worked closely with the corporate to create video content for the company.
Regularly recognized by my clients for my timeliness and customer service .
Certification
- I am a licensed auto claims adjuster
References
References available upon request.
Timeline
Auto Claims Adjuster II
Liberty Mutual
09.2022 - Current
Verification Loan Officer
Carvana
01.2020 - 08.2022
Technical Support Representative
Zenefits
08.2019 - 04.2020
Mortgage Loan Officer
Chase
10.2016 - 08.2019
High School Diploma -
Lanphier High School