Tinechia Bruton
North Richland Hills,TX
Summary
Diligent Claims Adjuster with robust background in evaluating and settling auto claims. Known for efficiently managing caseloads and resolving claims with accuracy, while ensuring compliance with company policies. Demonstrated proficiency in negotiation and customer service, consistently achieving positive outcomes and maintaining high client satisfaction.
Overview
9
9
years of professional experience
Work History
Auto Claims Adjuster II
AAA Auto Club Group
Coppell, TX
11.2021 - Current
- Acted as reliable point of contact for customers throughout claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Utilized strong negotiation skills to settle disputed liability cases in fair and reasonable manner, ultimately minimizing company exposure to financial risk.
- Assisted clients with navigating complex insurance policies, ensuring they understood extent of their coverage and benefits available to them during claims process.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Documented all findings in concise reports.
- Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Managed a high volume caseload without sacrificing quality or timeliness in delivering resolutions to clients'' auto accident-related issues.
- Examined photographs and surveillance and any other documents relating to claims.
Auto Claims Adjuster
Bluefire Insurance
Irving, TX
11.2019 - 11.2021
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Streamlined the claims process by effectively coordinating with repair shops and rental car companies.
- Negotiated with claimants to settle claims.
- Managed portfolio of claims from initiation to closure, ensuring all customer interactions were handled professionally.
- Accelerated claims review process, ensuring timely payments and customer support.
- Conducted thorough investigations of auto accidents to accurately determine liability.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
Financial Consultant
ICan Financial
Dallas, TX
07.2018 - 11.2019
- Built strong relationships with clients through consistent communication and exceptional customer service.
- Assisted clients with identifying financial needs and goals to provide customized solutions.
- Educated clients on various investment options, empowering them to make informed decisions about their finances.
- Assisted clients during major life events, such as retirement planning or wealth transfer, preserving financial stability throughout transitions.
Office Administrator
Elevation Solar
Keller, TX
11.2016 - 09.2019
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Patient Access Representative
John Peter Smith Hospital
Fort Worth, TX
08.2015 - 11.2016
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Education
High School Diploma -
Park Hill High School
Kansas City, MO05.2011
Skills
- Claims Handling
- Policy Interpretation
- Claims Investigation
- Insurance regulations knowledge
- Risk Assessment
- Technical knowledge
- Damage Assessment
- Claims process explanation
- Proficient in Guidewire
- Customer service expertise
- Teamwork and Collaboration
- Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Decision-making skills
- Adaptability and Flexibility
- Task Prioritization
Timeline
Auto Claims Adjuster II
AAA Auto Club Group
11.2021 - Current
Auto Claims Adjuster
Bluefire Insurance
11.2019 - 11.2021
Financial Consultant
ICan Financial
07.2018 - 11.2019
Office Administrator
Elevation Solar
11.2016 - 09.2019
Patient Access Representative
John Peter Smith Hospital
08.2015 - 11.2016
High School Diploma -
Park Hill High School