Brian Meyers
Omaha,NE
Summary
Dynamic Auto Claims Adjuster with extensive experience at AAA Auto Club Group, adept at navigating insurance regulations and enhancing customer satisfaction. Proven track record in claims handling and team leadership, effectively resolving complex issues while fostering collaboration. Committed to process improvement and delivering exceptional service in high-pressure environments.
Overview
26
26
years of professional experience
Work History
Auto Claims Adjuster II
AAA Auto Club Group
Omaha, NE
05.2023 - Current
- Maintained up-to-date knowledge of state regulatory requirements affecting auto claims handling.
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
- Ensured compliance with company policies and procedures as well as applicable state regulations.
- Participated in claims review meetings, presenting cases and justifying decisions.
- Researched applicable laws related to automobile accidents or losses.
- Determined salvage value for total-loss vehicles.
- Identified and pursued subrogation opportunities to recover claim costs.
- Resolved repair cost inquiries, consulting with various appraisers for second opinions to resolve disagreements.
- Maintained up-to-date knowledge of relevant legal statutes governing automobile insurance claims.
- Developed strategies for minimizing claim costs while ensuring customer satisfaction.
Police Officer Recruit
Omaha Police Department
Omaha, NE
02.2023 - 03.2023
- Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.
- Prepared and issued parking citations to vehicles parked illegally.
- Received comprehensive training in first aid and emergency response, enhancing readiness for real-world situations.
- Developed relationships with community members through proactive patrols and interactions in order to build trust between the police department and citizens.
Auto Claims Adjuster/ Commercial Auto Adjuster
Progressive Insurance Company
Omaha, NE
06.2021 - 01.2023
- Determine coverage.
- Determine liability.
- Interview customers, claimants, and witnesses.
- Partner with appraisers, estimators, and vehicle repair managers.
- Negotiate with customers and other insurance carriers to resolve claims.
- Attended continuing education seminars to stay abreast of changes in the field.
- Maintained up-to-date knowledge of relevant legal statutes governing automobile insurance claims.
- Maintain quality standards by reviewing claims while working off project list.
- Communicated effectively with policyholders, explaining claim processes and decisions clearly.
On Road Supervisor
UPS
Omaha, NE
02.2014 - 08.2020
- Lead the development and implementation of work process plans in order to maximize output
- Proactively managed a team of 100 drivers
- Conducted performance evaluations, promote professional development and engage in team building activities to foster a trust and create a collaborative work environment
- Communicated with senior leadership in order to keep all key stakeholders up to date on any employee relations topics and issues
- Interpreted and enforced workplace rules and collective bargaining agreements regarding employee conduct; coordinate with union representatives to achieve appropriate outcomes
- Implemented health & safety plans, investigate workplace accidents, conduct risk management and perform compliance audits while maintaining employee certifications
Delivery Driver
UPS
Omaha, NE
09.2007 - 02.2014
- Delivered and picked up all packages within assigned work area
- Proactively focused on carrying out assigned duties while focusing on safety, service and production initiatives communicated by superiors
- Provided outstanding customer service and acted as company ambassador as a first point of contact/first point of impression to clients resulting in a consistently high customer satisfaction rating
Instructor - Special Operations Training Group (SOTG)
United States Marine Corps
Okinawa, Japan
05.2005 - 05.2007
- Provided special operations training for the United States Marine Corps and all special operations units in the Department of Defense
- Participated in the 'MEU's' Special Operations Capable Certification by acting as the 'Training and Evaluation Board' for exercises and events during the MEU annual training cycles
Section Leader
United States Marine Corps
Camp Pendelton, CA
04.1999 - 05.2005
- Planned for assigned combat mission and carried out orders issued by the command staff
- Responsible for the discipline training control, conduct and welfare of his section at all times
Education
Healthcare Management - Health Care Administration/Management
University of Phoenix
Phoenix, AZ09-2025
Skills
- Collaboration
- Customer service
- Team leadership
- Problem solving
- Insurance regulations
- Billing
- Claims handling
- Claims investigation
- Fraud detection
- Damage mitigation
- Policy interpretation
- Damage assessment
- Detail Orientation
- Organizational skills
- Prioritization
- Team building
- Process Improvement
- Leadership
- Training
Military Experience
- United States Marine Corps, Okinawa, Japan, Instructor - Special Operations Training Group (SOTG), 05/2005, 05/2007, Provided special operations training for the United States Marine Corps and all special operations units in the Department of Defense., Participated in the 'MEU's' Special Operations Capable Certification by acting as the 'Training and Evaluation Board' for exercises and events during the MEU annual training cycles.
- United States Marine Corps, Camp Pendelton, CA, Section Leader, 04/1999, 05/2005, Planned for assigned combat mission and carried out orders issued by the command staff., Responsible for the discipline training control, conduct and welfare of his section at all times.
References
References available upon request.
Timeline
Auto Claims Adjuster II
AAA Auto Club Group
05.2023 - Current
Police Officer Recruit
Omaha Police Department
02.2023 - 03.2023
Auto Claims Adjuster/ Commercial Auto Adjuster
Progressive Insurance Company
06.2021 - 01.2023
On Road Supervisor
UPS
02.2014 - 08.2020
Delivery Driver
UPS
09.2007 - 02.2014
Instructor - Special Operations Training Group (SOTG)
United States Marine Corps
05.2005 - 05.2007
Section Leader
United States Marine Corps
04.1999 - 05.2005
Healthcare Management - Health Care Administration/Management
University of Phoenix
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