April Yang
Maple Grove,Minnesota
Summary
Dedicated care coordinator with a strong focus on patient communication and empathy. Experienced in managing appointments and educating patients, ensuring seamless clinic operations and high patient satisfaction.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Care Coordinator
Twin Cities Pain Clinic
Edina, Minnesota
08.2025 - Current
- Coordinated patient appointments and managed scheduling for optimal clinic flow.
- Scheduled appointments for clients with appropriate medical specialists.
- Educated patients on treatment and answered questions regarding procedures.
- Organized patient education materials for effective communication of health information.
- Actively participated in staff meetings discussing best practices in patient care coordination.
- Managed electronic health records, ensuring accuracy and confidentiality of patient data.
- Explained policies, procedures and services to patients.
Pharmacy Technician
CVS Pharmacy
Saint Paul, Minnesota
01.2022 - 08.2025
- Processed prescriptions accurately and efficiently for diverse customer needs.
- Utilized pharmacy software to accurately enter patient information and manage transactions, enhancing service delivery.
- Managed inventory levels, ensuring medications were stocked and organized.
- Monitored medication expiration dates to guarantee safety and compliance, preventing the dispensing of expired products.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
- Ensured cleanliness and safety standards in pharmacy environment to promote health and compliance.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Collaborated with team members to enhance workflow and improve service delivery.
- Assisted in training new employees on pharmacy procedures.
Sales Associate
Posh Love
Roseville, Minnesota
10.2021 - 11.2021
- Processed sales transactions accurately using point-of-sale systems.
- Assisted customers with product selections and inquiries during store hours.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Maintained product displays to ensure a visually appealing shopping experience.
- Restocked merchandise and organized inventory to optimize product availability.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
High School Diploma -
FortZumwalt East High School
St. Peters, MO05-2019
Skills
- Patient communication
- Effective communication
- Customer service
- Attention to detail
- Multitasking and organization
- Team collaboration
- Adaptability
- Empathy and compassion
Languages
English
Native/ Bilingual
Hmong
Professional
Timeline
Care Coordinator
Twin Cities Pain Clinic
08.2025 - Current
Pharmacy Technician
CVS Pharmacy
01.2022 - 08.2025
Sales Associate
Posh Love
10.2021 - 11.2021
High School Diploma -
FortZumwalt East High School