Rosalba Fernández
Leonia
Summary
Patient Care Coordinator with a focus on high-quality, efficient patient care. Collaborates with multi-disciplinary teams to enhance patient outcomes and satisfaction through individualized service plans and effective communication.
Overview
21
21
years of professional experience
Work History
Care Coordinator
Memorial Sloan Kettering Outpatient Pavilion
New York
04.2023 - Current
- Developed individualized service plans based on assessment findings.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Facilitated communication between healthcare providers and patients, ensuring seamless continuity of care.
- Collaborated with multi-disciplinary staff to enhance patient care and reduce response times.
- Responded promptly to inquiries from patients regarding their care plans.
- Scheduled appointments for clients with appropriate medical specialists.
- Coordinated appointment scheduling and follow-ups for oncology patients and families, supporting their ongoing care needs.
- Explained policies, procedures and services to patients.
Medical Laboratory Assistant
Center For Laboratory Medicine Memorial Sloan
New York
08.2018 - 04.2023
- Used appropriate collection and processing procedures to avoid inadequate specimens and promote reliability of blood products.
- Adhered to established guidelines for specimen handling and processing.
- Followed standard precautions using personal protective equipment as required.
- Engaged in the troubleshooting and resolution of technical problems with laboratory equipment and assays.
- Utilized Laboratory Information Systems (LIS) for the entry and retrieval of patient data, improving efficiency.
- Maintained laboratory equipment in proper condition by conducting regular maintenance checks.
- Assisted in the training and orientation of new staff, promoting a culture of continuous learning and improvement.
Client Service Representative
Mount Sinai Laboratory
New York
11.2005 - 08.2018
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Provided exceptional customer service to internal and external stakeholders, addressing inquiries and concerns promptly.
- Delivered high-quality service to customers and attention to customers when face-to-face or through phone conversations.
- Escalated complex customer inquiries to supervisors.
- Coordinated laboratory tasks efficiently and with reliable accuracy to meet regulatory and operational demands.
- Utilized Laboratory Information Management Systems (LIMS) for tracking, documenting, and reporting laboratory activities.
Education
Certificate of Technical Studies - Medical Assisting
Mandl School-The College of Allied Health
New York11-2004
Skills
- Care Coordination
- Patient communication
- Medical terminology
- Process Improvement
- Workflow management
- Scheduling
- Resource Management
- Efficient Data Entry
- Customer service
- Verbal and written communication
Websites
Languages
Spanish: Professional
Timeline
Care Coordinator
Memorial Sloan Kettering Outpatient Pavilion
04.2023 - Current
Medical Laboratory Assistant
Center For Laboratory Medicine Memorial Sloan
08.2018 - 04.2023
Client Service Representative
Mount Sinai Laboratory
11.2005 - 08.2018
Certificate of Technical Studies - Medical Assisting
Mandl School-The College of Allied Health