April Zeiset

• Developed and implemented engaging lesson plans to foster children's cognitive and social development.
• Created a safe and nurturing environment, promoting positive behavior and emotional well-being.
• Collaborated with parents to provide updates on child progress and address developmental needs.
• Organized age-appropriate activities that enhanced physical, language, and creative skills.
• Monitored children's interactions to encourage teamwork, sharing, and conflict resolution.
• Assisted in maintaining classroom cleanliness and organization to ensure an optimal learning space.
• Participated in professional development workshops to stay current with educational best practices.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Collaborated with fellow daycare teachers to create a cohesive educational experience across all classrooms within the center.

• Assisted healthcare providers in patient examinations and procedures, ensuring efficient workflow.
• Managed patient scheduling and appointments, optimizing office operations and reducing wait times.
• Conducted routine laboratory tests and maintained accurate medical records for compliance with regulations.
• Educated patients on medication usage and treatment plans, enhancing understanding and adherence.
• Implemented electronic health record systems to streamline patient data management and improve accessibility.
• Trained new staff on clinical protocols and office procedures, fostering a collaborative team environment.
• Developed patient follow-up procedures to ensure continuity of care and improved patient satisfaction rates.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
• Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
• Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.

• Supported classroom activities and instructional strategies to enhance student learning outcomes.
• Assisted teachers in developing individualized education plans for diverse learners.
• Implemented behavioral management techniques to promote positive student interactions.
• Coordinated with parents and staff to ensure effective communication and support services.
• Facilitated small group instruction, reinforcing core concepts and skills.
• Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
• Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
• I assisted in Library book check out and helping students find correct material for research projects and book reports. Assisted teachers with class projects.

• Coordinated with multidisciplinary teams to enhance patient care outcomes through effective communication strategies.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
• Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
• Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
• Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
• Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
• Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
• Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
• Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
• Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
• Conducted patient follow-up calls to monitor treatment progress and answer any questions.
• Improved clinical workflow with introduction of electronic health records system.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Completed EKGs and other tests based on patient presentation in office.
• Prepared lab specimens for diagnostic evaluation.
• Taught patients about medications, procedures, and care plan instructions.
• Measured patient pulse oximetry.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Measured patient spirometry.

• Provided direct patient care, ensuring comfort and safety in daily activities.
• Assisted nursing staff with medical procedures, enhancing workflow efficiency.
• Monitored vital signs and reported changes to healthcare team promptly.
• Educated patients on health management techniques, promoting independence and wellness.
• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Assisted in Emergency Department when emergency patients arrived for care.

• Mentored junior CNAs, fostering skill development and teamwork within department.
• Implemented infection control protocols, improving patient safety standards significantly.
• Collaborated with interdisciplinary teams to develop comprehensive care plans for residents.
• Streamlined documentation processes, enhancing accuracy and compliance with regulatory standards.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
• Ensured prompt response to call lights, addressing patient needs in a timely manner.
• Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
• Reduced patient stress levels through effective communication and active listening skills.
• Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Oversaw and maintained patients' rooms, group living areas, and nurse stations.
• Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
• Helped clean and prepare patient consultation rooms to maintain hygiene standards
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Documented patient information and care activities in electronic health record.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Transported patients between rooms and appointments or testing locations.

• Mentored new paraprofessionals on effective classroom practices and responsibilities.
• Contributed to curriculum development by providing feedback on student engagement and comprehension.
• Led training sessions on assistive technology tools to improve accessibility for students with disabilities.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
• Enhanced student support by delivering one-on-one and small group assistance in various subjects.
• Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
• Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.

• Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
• Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
• Collaborated with interdisciplinary healthcare teams to provide coordinated care.
• Empowered patients through education on self-management techniques for chronic conditions.
• Enhanced patient care by meticulously recording vital signs and updating patient records.
• Contributed to clean and safe clinic environment by adhering to sanitation protocols.
• Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
• Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
• Streamlined patient check-in process, reducing administrative burden for medical staff.
• Obtained and documented patient medical history, vital signs and current complaints at intake.

• Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
• Maintained accurate patient records using electronic health record (EHR) systems.
• Responded to inquiries, providing information on services and directing patients to appropriate departments.
• Coordinated communication between healthcare providers and patients to enhance service delivery.
• Implemented process improvements for managing patient flow during peak hours.
• Trained new reception staff on procedures and EHR system usage for operational efficiency.
• Oversaw administrative tasks, including supply management and equipment maintenance for reception area functionality.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Maintained confidentiality of information regarding clients and company.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

• Processed billing inquiries and resolved discrepancies in patient accounts.
• Maintained accurate billing records using electronic health record systems.
• Collaborated with healthcare providers to ensure timely charge capture and coding accuracy.
• Developed streamlined workflows to enhance efficiency in billing operations.
• Executed billing tasks and recorded information in company databases.
• Verified accuracy of billing data and corrected discrepancies.
• Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
• Handled account payments and provided information regarding outstanding balances.
• Interacted with customers to resolve billing disputes and respond to inquiries.
• Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
• Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
• Managed invoicing and payment processing operations.
• Developed strong relationships with clients by providing exceptional customer service during phone calls or email communications regarding billing matters.
• Processed customer invoices, credit memos and payments within established timelines.
• Reviewed insurance claims for compliance and facilitated timely payments from insurers.
• Processed and submitted claims for Long Term care billing to their insurances. Mailed out monthly invoices.

Processed commercial insurance claims, submitted through company websites and uploading the claims daily.

• Maintained detailed records of customer payments and billing adjustments.