Summary
Work History
Education
Skills
Timeline
Generic

April Zuniga

Waco ,TX

Summary

Professional agency clerk with experience in administrative support and efficient office operations. Skilled in managing records, handling communications, and coordinating schedules. Strong focus on team collaboration and achieving results. Adaptable, reliable, and organized, with knack for problem-solving and meeting deadlines.

Work History

Licensing Agent

American Income Life Insurance Company
  • Evaluating and issuing agent contracts
  • Adding and updating agent licenses per state and with state specifications.
  • Appointing and adding Agent licenses per state
  • Updating agent renewals and other requirements for each state license

Customer Service Representative

American Income Life Insurance Company
  • Responded to customer inquiries regarding insurance policies and claims efficiently.
  • Assisted in resolving client issues by providing accurate information and support.
  • Maintained detailed records of customer interactions within CRM system.
  • Collaborated with team members to enhance service delivery and improve client satisfaction.

Education

High School Diploma -

Gatesville High School
Gatesville, TX

Certificate of Technical Studies - Computer Science

Texas State Technical College
Waco, TX
05.2018

Skills

    Quick learner and ability to adapt to different environments Team player and open to learn new tasks Happy to help others and goal oriented for call quality and stats Customer service expert

Timeline

Licensing Agent

American Income Life Insurance Company

Customer Service Representative

American Income Life Insurance Company

High School Diploma -

Gatesville High School

Certificate of Technical Studies - Computer Science

Texas State Technical College
April Zuniga