Primus Wung
San Antonio,TX
Summary
Result-driven professional with a history of accomplishments across diverse roles, eager to secure a remote customer service position. Proficient in decision-making, adept at communication, and equipped with strong leadership skills to excel in a remote work environment
Qualified [Desired Position] with strong background in inbound sales. Proven ability to effectively engage customers, address their needs, and enhance client satisfaction. Demonstrated ability to leverage communication and problem-solving skills to close sales and maintain client relationships.
Overview
6
6
years of professional experience
Work History
Inbound Sales Representative
Charter Spectrum
02.2024 - Current
- Managed inbound leads to convert prospects into loyal customers.
- Utilized CRM software to track sales interactions and customer data effectively.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Streamlined inbound call process to reduce customer wait times and improve overall service efficiency.
Client Success Representative
LasikPlus
05.2023 - Current
- Provided exceptional customer service to LASIK patients, addressing inquiries, scheduling appointments, and managing patient records.
- Demonstrated in-depth knowledge of LASIK procedures, pricing options, and pre- and post-operative care instructions.
- Effectively communicated with patients via phone, email interactions, ensuring clear understanding and satisfaction.
- Coordinated with medical staff and surgeons to facilitate seamless patient experiences and resolve any issues promptly.
- Managed administrative tasks such as billing, insurance claims, and maintaining accurate patient documentation.
- Proactively identified opportunities to improve the patient experience and streamline processes within the LASIK clinic.
- Uphold compliance with industry regulations and internal policies to maintain the highest standards of patient care and confidentiality.
- Collaborated with cross-functional teams to optimize clinic operations and enhance overall customer satisfaction.
- Participated in ongoing training and development to stay updated on advancements in LASIK technology and best practices in customer service.
Fulfillment Associate
Amazon
11.2021 - 02.2023
- Processed and fulfilled customer orders with precision and efficiency, ensuring timely delivery and customer satisfaction.
- Collaborated effectively with team members and supervisors to meet performance targets and maintain high standards of service.
- Managed inventory and performed quality checks to maintain accurate product listings and prevent order discrepancies.
- Adapted quickly to changing priorities and workload demands in a fast-paced, dynamic environment.
- Uphold Amazon's commitment to excellence in customer service by adhering to company policies and procedures.
- Contributed to a positive work culture by fostering teamwork, accountability, and a customer-centric mindset among colleagues.
- Proactively sought opportunities for continuous improvement and learning to enhance job performance and customer satisfaction.
Customer Service Associate
Home Depot
04.2020 - 09.2021
- Assisted, checked out, and ensured optimal shopping experience for customers. Fulfilled customer orders accurately and efficiently, processing transactions, preparing shipments, and verifying order details to guarantee timely delivery and customer satisfaction.
- Assisted customers throughout the application process for various cards, providing detailed information, addressing concerns, and guiding them through the necessary steps. Utilized in-depth knowledge of card products and services to offer personalized recommendations tailored to individual customer needs and preferences.
- Proactively identified opportunities to streamline processes and improve efficiency in card application management and order fulfillment, contributing to enhanced customer service and operational effectiveness.
Education
Bachelor of Arts - Economics
University of Buea
01.2016
Skills
- Excellent Telephone Etiquette: Proven ability to communicate professionally over the phone
- Strong Decision-Making Ability: Adept at making informed decisions in high-pressure situations
- Efficient and Accurate: Demonstrated accuracy and attention to detail in tasks and responsibilities
- Analytical Thinking: Ability to analyze situations and make well-informed decisions
- Deadline-Oriented: Capable of working well under pressure to meet deadlines
- Team Collaboration: Effective team player who works toward common goals in remote work environment
- Effective Communication: Skilled in communicating with individuals at all organizational levels
- Morale Building: Recognized for fostering a positive and collaborative work environment
- Well-Organized: Proven organizational skills in remote work settings
- Dependable: Capable of working independently and delivering results without direct supervision
- Leadership Skills: Demonstrated effective leadership capabilities in previous roles
- Microsoft Office Proficiency: Proficient in utilizing Microsoft Office applications for various tasks
- Adaptable: Comfortable working in a changing environment and quick to adapt to new challenges
- Quick Learner: Demonstrated ability to rapidly grasp and apply new concepts
- Customer relationship building
- Goal oriented
- High-volume call centers
- Quality control procedures
- Product knowledge
- Sales training
Timeline
Inbound Sales Representative
Charter Spectrum
02.2024 - Current
Client Success Representative
LasikPlus
05.2023 - Current
Fulfillment Associate
Amazon
11.2021 - 02.2023
Customer Service Associate
Home Depot
04.2020 - 09.2021
Bachelor of Arts - Economics
University of Buea