Patricia Diaz
ORLANDO,FL
Summary
Highly motivated Sales Associate with extensive Customer Service experience. Outgoing sales professional with track record of meeting and exceeding sales quota while building lasting relationships with clients. I can be refiled upon to help your company achieve it's goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Inbound Sales Representative
ResultsCx Ambetter Health Plans
09.2022 - 03.2024
- Handled inbound ACA sales calls in English and Spanish.
- Enrolled members through the Market Place, assisted in uploading relevant pending documents to verify income, citizenship, immigration status, etc.
- Collected binder payments and verified account status.
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Met and exceeded monthly sales targets consistently. Including call to sale ratios and QA scores.
Medicare Sales Agent
Atlantic Senior Benefits
02.2021 - 08.2022
- Enrolled Medicare beneficiaries over the phone via live transfers in English and Spanish.
- Contracted to sell with Humana, United HealthCare, Aetna, Wellcare, Cigna, and Anthem BCBS.
- Identified matching plans based on the individual needs of the client by conducting thorough needs assessments.
- Verified that all medications and doctors were covered by the new plan.
- Closing sales and completing applications accurately via Sunfire software.
- Maintained compliance with CMS.
- Successfully met weekly sales quota.
Education
Associate of Arts - General Studies
City Colleges of Chicago - Wilbur Wright College
Chicago, IL2011
Skills
- Bilingual in English and Spanish
- High-volume call centers
- Strong closing abilities
- Excellent phone etiquette
- Product knowledge
- Customer Service
- Analytical Skills
Certification
- Licensed 215 Health, Life, and Annuities.
Timeline
Inbound Sales Representative
ResultsCx Ambetter Health Plans
09.2022 - 03.2024
Medicare Sales Agent
Atlantic Senior Benefits
02.2021 - 08.2022
Associate of Arts - General Studies
City Colleges of Chicago - Wilbur Wright College
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