Summary
Overview
Work History
Education
Skills
Timeline
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Lizy Falcon Marty

Groveland,FL

Summary

Experienced Service Specialist with a proven track record of delivering exceptional customer service and driving sales. Demonstrated ability to consistently exceed standards, create positive impressions, and foster long-term relationships. Highly motivated and adaptable professional with a strong work ethic and outstanding interpersonal skills.

Overview

8
8
years of professional experience

Work History

Inbound Sales Representative

Extra Space Storage
Remote
02.2023 - Current
  • Effectively connected with customers over the phone demonstrating excellent communication and interpersonal skills.
  • Demonstrated proficiency in utilizing Microsoft Windows applications to streamline sales processes and enhance customer service.
  • Met and exceeded assigned sales targets and quotas, consistently achieving exceptional performance.
  • Participated in training programs and professional development opportunities to enhance sales techniques and product knowledge.
  • Utilized sales software and tools to manage and track sales activities, ensuring accurate and efficient record-keeping.

Onboarding Specialist

EXP Realty
Remote
05.2022 - 01.2023
  • Efficiently maintained and processed Real Estate agent applications, ensuring a smooth and timely onboarding process.
  • Reviewed confidential documents meticulously to identify errors and discrepancies, ensuring compliance with state regulations.
  • Collaborated with cross-functional teams to ensure effective onboarding and seamless integration of new agents.
  • Utilized effective communication skills to liaise with Real Estate agents and provide assistance throughout onboarding process.

Title Processor

Celebration Title Group
Orlando, FL
01.2021 - 05.2022
  • Reviewed and meticulously analyzed forms and applications, ensuring accuracy and compliance with legal requirements.
  • Coordinated and ordered homeowners' association estoppel letters, surveys, and clear lien searches, facilitating smooth transaction processing.
  • Acted as a key point of contact for various stakeholders, including realtors, lenders, underwriters, homeowner's associations (HOAs), tax offices, and the clerk of court.
  • Requested payoffs on mortgages, judgments, HOA dues, and liens attached to the subject property, maintaining strict attention to detail and accuracy.

Sales Manager

Andretti Indoor Karting & Games
Orlando, FL
08.2019 - 01.2021
  • Managed venue scheduling and accommodations, coordinating with internal teams and external vendors to create seamless event experiences.
  • Strategically established and cultivated the Spanish market by driving event sales for Spanish clientele through a robust network of referrals.
  • Achieved exceptional results, growing annual business sales by 96% through the implementation of effective sales strategies and lead generation efforts.
  • Utilized strong negotiation skills to deliver compelling sales pitches and contracts to potential clients.

Receptionist

Andretti Indoor Karting & Games
Orlando, FL
08.2017 - 08.2019
  • Provided essential administrative support to team members by handling tasks such as making copies, sending faxes, organizing documents, and rearranging schedules.
  • Answered incoming calls on a multi-line telephone system with a polite and professional tone of voice, delivering excellent customer service by providing general information and addressing inquiries.
  • Handled confidential and sensitive information with utmost discretion and maintained strict adherence to data privacy and security protocols.

Education

Certificate of Technical Studies - Residential Staging Specialist

Seminole State College of Florida
Sanford, FL
05-2021

Real Estate Sales Associate License -

Cameron Academy of Real Estate School
Orlando, FL
04.2021

Skills

  • Fully Bilingual (English and Spanish)
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Effective verbal and written communication skills
  • Collaborative teamwork and cross-functional cooperation
  • Database management and record keeping
  • Document analysis, error identification, and compliance assurance
  • Ability to identify issues, analyze problems, and develop effective solutions

Timeline

Inbound Sales Representative

Extra Space Storage
02.2023 - Current

Onboarding Specialist

EXP Realty
05.2022 - 01.2023

Title Processor

Celebration Title Group
01.2021 - 05.2022

Sales Manager

Andretti Indoor Karting & Games
08.2019 - 01.2021

Receptionist

Andretti Indoor Karting & Games
08.2017 - 08.2019

Certificate of Technical Studies - Residential Staging Specialist

Seminole State College of Florida

Real Estate Sales Associate License -

Cameron Academy of Real Estate School

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Lizy Falcon Marty