Summary
Overview
Work History
Education
Skills
Timeline
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Lizy Falcon

Davenport,FL

Summary

Experienced and Results-Driven Remote Service Specialist with a proven track record of delivering exceptional customer service to enhance the reputation of diverse establishments. Known for consistently surpassing standards and creating lasting positive impressions to ensure memorable experiences. Equipped with extensive sales expertise, I excel in building enduring relationships, leveraging comprehensive product knowledge, and achieving customer retention goals. Unwavering commitment to customer satisfaction, coupled with a penchant for exceeding expectations, plays a pivotal role in driving sales growth and contributing to the overall success of remote operations.

Overview

6
6
years of professional experience

Work History

Inbound Sales Representative

Extra Space Storage
02.2023 - Current
  • Effectively connected with customers over the phone demonstrating excellent communication and interpersonal skills.
  • Demonstrated proficiency in utilizing Microsoft Windows applications to streamline sales processes and enhance customer service.
  • Met and exceeded assigned sales targets and quotas, consistently achieving exceptional performance.
  • Participated in training programs and professional development opportunities to enhance sales techniques and product knowledge.
  • Utilized sales software and tools to manage and track sales activities, ensuring accurate and efficient record-keeping.

Onboarding Specialist

EXP Realty
05.2022 - 01.2023
  • Efficiently maintained and processed Real Estate agent applications, ensuring a smooth and timely onboarding process.
  • Reviewed confidential documents meticulously to identify errors and discrepancies, ensuring compliance with state regulations.
  • Collaborated with cross-functional teams to ensure effective onboarding and seamless integration of new agents.
  • Developed and maintained organized systems for document management, ensuring easy accessibility and retrieval of information.
  • Utilized effective communication skills to liaise with Real Estate agents and provide assistance throughout onboarding process.

Processor

Celebration Title Group
01.2021 - 05.2022
  • Reviewed and meticulously analyzed forms and applications, ensuring accuracy and compliance with legal requirements.
  • Coordinated and ordered homeowner's association estoppel letters, surveys, and clear lien searches, facilitating smooth transaction processing.
  • Acted as a key point of contact for various stakeholders, including realtors, lenders, underwriters, homeowner's associations (HOAs), tax offices, and the clerk of court.
  • Corresponded effectively with participants to gather and provide necessary information, ensuring timely and accurate communication throughout the transaction process.
  • Requested payoffs on mortgages, judgments, HOA dues, and liens attached to the subject property, maintaining strict attention to detail and accuracy.

Sales Manager

Andretti Indoor Karting & Games
08.2019 - 01.2021
  • Managed venue scheduling and accommodations, coordinating with internal teams and external vendors to create seamless event experiences.
  • Strategically established and cultivated the Spanish market by driving event sales for Spanish clientele through a robust network of referrals.
  • Achieved exceptional results, growing annual business sales by 96% through the implementation of effective sales strategies and lead generation efforts.
  • Fostered strong relationships with clients and partners, delivering exceptional customer service and ensuring repeat business.
  • Utilized strong negotiation skills to deliver compelling sales pitches and contracts to potential clients.

Receptionist

Andretti Indoor Karting & Games
08.2017 - 08.2019
  • Provided essential administrative support to team members by handling tasks such as making copies, sending faxes, organizing documents, and rearranging schedules.
  • Answered incoming calls on a multi-line telephone system with a polite and professional tone of voice, delivering excellent customer service by providing general information and addressing inquiries.
  • Handled confidential and sensitive information with utmost discretion and maintained strict adherence to data privacy and security protocols.
  • Demonstrated flexibility and adaptability in managing unexpected tasks and requests, prioritizing effectively to meet deadlines.

Education

Real Estate Sales Associate License -

Cameron Academy of Real Estate School
Orlando, FL
04.2021

Skills

  • Fully Bilingual (English and Spanish)
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Effective verbal and written communication skills
  • Collaborative teamwork and cross-functional cooperation
  • Database management and record keeping
  • Document analysis, error identification, and compliance assurance
  • Ability to identify issues, analyze problems, and develop effective solutions

Timeline

Inbound Sales Representative

Extra Space Storage
02.2023 - Current

Onboarding Specialist

EXP Realty
05.2022 - 01.2023

Processor

Celebration Title Group
01.2021 - 05.2022

Sales Manager

Andretti Indoor Karting & Games
08.2019 - 01.2021

Receptionist

Andretti Indoor Karting & Games
08.2017 - 08.2019

Real Estate Sales Associate License -

Cameron Academy of Real Estate School

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