April Antoniou
I Design Adult Learning Experiences For The Corporate Space.
Atlanta,GA
Summary
Well-qualified Training and Instructional Design leader adept at planning and implementing onsite and remote training programs. Approachable and clear communicator with enthusiastic style and insightful approach.
Overview
17
17
years of professional experience
4
4
Certifications
Work History
Digital Customer Success Manager
Microsoft
11.2022 - Current
- Led Communications for JustGreen Atlanta, Microsoft's group for environmental sustainability, enhancing internal eco-awareness
- Excel in fostering trust and aligning solutions to customer needs, demonstrating a robust closing ability across diverse products
- Craft and present compelling demos, tailoring stories that resonate with customers and drive engagement
- Oversaw end-to-end sales cycle for 300 SMBs in M365 Modern Work, Security, and Copilot (AI), surpassing FY25 targets by 109% with $4.6M closed and $3.7M new net revenue
- Led the team's M365 Copilot Webinar, achieving the highest attendance and sales conversions in FY25
- Earned a nomination for "Most Inspiring Team Member" at FY25 close, recognizing my motivational impact
- Navigate stressful scenarios with grace and meticulousness, engaging diverse audiences with clarity and dynamism
- Rapidly assimilate corporate systems, processes, and software, adapting swiftly to technological advancements
- Self-motivated learner, eagerly embracing new skills, technologies, and innovative design and evaluation methods.
Training and Communications Specialist/HR Project Manager
Moody’s Investment Services (contract)
08.2021 - 11.2022
- Orchestrated strategic communications to galvanize Line of Business stakeholders, fueling engagement and seamless adoption during the global shift to the ServiceNow HR Service Delivery platform
- Developed and delivered dynamic virtual training for HR Connect employees and end-users, ensuring timely and effective education across multiple modalities
- Steered global program timelines and synchronized HR Service Delivery communications with key initiatives like Onboarding and Moody's University, upholding brand cohesion during pivotal organizational changes
- Led the knowledge and training evolution for Moody's University, infusing LMS best practices into its rebranding and redevelopment.
Digital Learning Content Specialist
Omni Interactions (contract)
05.2020 - 08.2021
- Manage a seasonal ramp of twenty-four classes over 4 waves that graduated 600 new hires for the Harry and David program, which included a team of 15 facilitators and 30 classroom supports
- Deliver train-the-trainer sessions as required to prepare instructors for course delivery
- Review course ratings and effectiveness to drive improvements in training effectiveness
- Manage multiple projects concurrently while maintaining project documentation.
Technology and Digital Learning Consultant
DataWise Design Studio
06.2019 - 05.2020
- Pioneered customer e-learning solutions and comprehensive training programs, conducting needs analysis to craft tailored adult learning experiences for a diverse corporate clientele.
Apple T4 Certified Trainer
Apple (contract)
02.2015 - 06.2019
- As a T4 certified trainer, I bring four years of rich delivery experience, having successfully facilitated train-the-trainer programs for twelve T3 instructors
- Delivered comprehensive 4-week training programs for iOS and Mac+, educating over 20 classes
- Achieved top 5% performance in retaining new hires beyond 30 days in production
- Attained the highest course completion rate among new-hire trainees.
Training and Development Specialist
West At Home
08.2012 - 01.2015
Manager, Business Application Development
Unalisys, LLC.
06.2007 - 06.2009
Education
Major in English Language and Literature, Minor in Creative Writing - English
University of West Georgia
Carrollton, GASkills
Instructional Design Expertise
Affiliations
Association of Talent Development (ATD)
Project Management Institute (PMI)
International Association of Accessibility Professionals (IAAP)
Certification
Microsoft Certified: Security, Compliance and Identity Fundamentals
Timeline
Microsoft Certified: Security, Compliance and Identity Fundamentals
01-2023
Digital Customer Success Manager
Microsoft
11.2022 - Current
ATD Adult Learning Certificate
04-2022
TechSmith Camtasia 2021 Voyager
04-2022
Training and Communications Specialist/HR Project Manager
Moody’s Investment Services (contract)
08.2021 - 11.2022
Digital Learning Content Specialist
Omni Interactions (contract)
05.2020 - 08.2021
Apple T4 Certified Trainer
06-2019
Technology and Digital Learning Consultant
DataWise Design Studio
06.2019 - 05.2020
Apple T4 Certified Trainer
Apple (contract)
02.2015 - 06.2019
Training and Development Specialist
West At Home
08.2012 - 01.2015
Manager, Business Application Development
Unalisys, LLC.
06.2007 - 06.2009
Major in English Language and Literature, Minor in Creative Writing - English
University of West Georgia
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