April Hopkins
Fort Worth,TX
Summary
Dynamic professional with a proven track record in customer service and optical sales, notably at Luck Optical. Excelled in enhancing customer loyalty through exceptional service and skilled in insurance billing. Demonstrated analytical thinking and problem-solving abilities across diverse roles, contributing to process improvements and patient well-being..
Overview
2
2
years of professional experience
Work History
Optical Technician
Luck Optical
04.2024 - Current
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Contributed to team success with strong collaboration skills, participating in staff meetings and offering support when needed.
- Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
- Increased sales by educating customers on lens options, frame styles, and overall eyewear benefits.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
Nutritional Service Assistant
Aramark
10.2023 - 04.2024
- Upheld strict confidentiality regarding patient information when discussing dietary needs with medical professionals or family members.
- Actively participated in continuous improvement initiatives to identify areas for process optimization within the nutritional services department.
- Promoted a positive dining experience for patients through friendly interactions and attentive service.
- Provided excellent customer service when addressing inquiries from patients or staff about menu options, ingredients, or preparation methods.
- Streamlined food preparation processes by effectively organizing workstations and prepping ingredients ahead of time.
Home Health Care Assistant
Cornerstone Health Care
03.2022 - 06.2023
- Adapted caregiving approaches based on individual patient preferences, respecting unique cultural backgrounds or beliefs.
- Improved patient comfort by providing compassionate and attentive care.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Supervised daily activities and provided assistance to staff.
- Monitored progress and documented patient health status changes to keep care team updated.
- Educated patients on health management techniques, promoting self-care and independence when possible.
Gymnastics Coach
Lone Star Gymnastics
03.2022 - 04.2023
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
Education
Associate of Science - Medical Assisting
Tarrant County College District
Fort Worth, TX05.2007
Skills
- Customer Service
- Optical Sales
- Optical Measurements
- Optical dispensing
- Insurance Billing
- Supply Restocking
- Payment Collection
- Technical Support
- Analytical Thinking
- Microsoft Office
- Problem Detection and Resolution
- Decision-Making
Timeline
Optical Technician
Luck Optical
04.2024 - Current
Nutritional Service Assistant
Aramark
10.2023 - 04.2024
Home Health Care Assistant
Cornerstone Health Care
03.2022 - 06.2023
Gymnastics Coach
Lone Star Gymnastics
03.2022 - 04.2023
Associate of Science - Medical Assisting
Tarrant County College District