APRIL J. ROWLAND
Jacksonville,FL
Summary
Highly motivated business professional with a combination of customer service and Dental Office skills spanning over 10 years. A dedicated team player who has the understanding of business needs and can be relied upon to help your company achieve its goals. I am looking to expand my knowledge and understanding while strengthening my current abilities. Analytical Type Insurance Coordinator offering Number years of experience within fast-paced, high volume environments. Highly competent in efficiently verifying, coordinating and processing insurance payments. Skilled in quickly resolving issues and liaising between insurance providers, companies and policyholders.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Insurance Coordinator, Dental Assistant
Ponte Vedra Dental Group
12.2021 - 08.2023
- For practice, handled denials, outstanding claims, verification of benefits
- Collections, Aging reports, posting of Insurance payments, Fee
- Schedule negotiation
- Treatment Planner, Scheduling, Credentialing and IT Management
Insurance Coordinator, Front
Julington Dental
07.2020 - 10.2021
Dental Assistant
Concorde Career Institute, EFDA
08.2019 - 06.2020
- At JR Dental on Normandy Blvd
- Jax.
Housekeeping
Maid Life of Jax
01.2016 - 08.2019
- Responsible for the sanitation, organization and overall cleanliness of all front and back of the house areas
- Carry out any and all additional tasks which are assigned by management
- Maintain the utmost standard of internal and external customer service
- Vigorously involved in maintaining a safe work environment
- Managed the inventory for cleaning equipment and supplies
Housekeeping
White Tornado
04.2007 - 01.2019
- Responsible for the sanitation, organization and overall cleanliness of all front and back of the house areas
- Carry out any and all additional tasks which are assigned by management
- Maintain the utmost standard of internal and external customer service
- Vigorously involved in maintaining a safe work environment
- Managed the inventory for cleaning equipment and supplies
Receptionist
ASAP Dental
03.2017 - 01.2018
- Responsible for handling payments and patient checkout
- Consistently maintain accurate patient records with quality data entry
- Manage appointment confirmations and follow ups telephonically
- Insurance verification with complete breakdowns-PPO
- Fully understand use of Dentrix Systems
Education
Registered Pharmacy TechnicianState Of Florida- Pharmacy Technician Certification Board/Certification Number 6001- 0701 -
Sanford Brown
Institute- EFDA Dental Assistant -
Concorde Career
Skills
- Past Due Balance Management
- Strategic Initiatives
- Training Programs
- Customer Service and Assistance
- File and Records Management
- Healthcare Terminology
- Insurance Coordination
- Accounts Payable and Accounts Receivable
- Reviewing Patient Information
- Compliance Training
- Office Supplies and Inventory
- Diagnostic Codes
- Finance Operations
- Insurance Claims and Denial Processes
- Patient Data Management Systems
- Microsoft Office
- Secure Data Practices
- Policy Requirements and Eligibility
- Ada Compliance
- Excellent Administrative Abilities
- Claims Preparation
- Billing Software
- Data Entry Software
- Claims
- Payment Planning
- Strategic Thinking Skills
- Insurance Verification
Certification
5 years with Dentrix and 1y with Open Dental
Collections, Aging reports, Credentialing
Insurance Claim Processing, Denials and Check Posting
EFDA Dental Assisting
CPR Certified
X-ray certified, Film and Digital
Charting and Filing
Sterilization Equipment
Microsoft Office and Excel
Timeline
Insurance Coordinator, Dental Assistant
Ponte Vedra Dental Group
12.2021 - 08.2023
Insurance Coordinator, Front
Julington Dental
07.2020 - 10.2021
Dental Assistant
Concorde Career Institute, EFDA
08.2019 - 06.2020
Receptionist
ASAP Dental
03.2017 - 01.2018
Housekeeping
Maid Life of Jax
01.2016 - 08.2019
Housekeeping
White Tornado
04.2007 - 01.2019
Registered Pharmacy TechnicianState Of Florida- Pharmacy Technician Certification Board/Certification Number 6001- 0701 -
Sanford Brown
Institute- EFDA Dental Assistant -
Concorde Career
Similar Profiles
Davis CrenshawDavis Crenshaw
Assistant Golf Professional at The Plantation at Ponte VedraAssistant Golf Professional at The Plantation at Ponte Vedra
Rosalie SilvaRosalie Silva
Registered Nurse at Ponte Vedra Plastic SurgeryRegistered Nurse at Ponte Vedra Plastic Surgery
Greysen SmithGreysen Smith
Section Leader at Ponte Vedra High SchoolSection Leader at Ponte Vedra High School
Destiny FieldsDestiny Fields
Fraud Operations Specialist at CitibankFraud Operations Specialist at Citibank
Gerald PeterkinGerald Peterkin
Member Services Supervisor at BusinessolverMember Services Supervisor at Businessolver