Sicilee Dragonov
Byron,MI
Summary
Driven Financial/Insurance with almost 4 years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.
Overview
5
5
years of professional experience
Work History
Financial/Insurance Coordinator
Dental Aquisition Group
Howell, MI
04.2021 - Current
- Verified insurance and communicated coverage to staff and patients.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Obtained prior authorization and precertification for outpatient procedures.
- Filed and tracked insurance claims and communicated claims status to patients.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Achieved revenue goals by managing collections and accounts receivables, referral process and insurance billing.
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Maintained confidentiality of patient finances, records, and health statuses.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Verified client information by analyzing existing evidence on file.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Posted payments to accounts and maintained records.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Processed and recorded new policies and claims.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Modified, updated and processed existing policies.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Coordinated with contracting department to resolve payer issues.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Collected premiums and issued accurate receipts.
Business Office Manager
Caretel Inns of Linden
Linden, MI
01.2025 - 03.2026
- Managed daily operations, ensuring compliance with regulatory standards and organizational policies.
- Oversaw financial transactions, including billing, collections, and budget management for operational efficiency.
- Coordinated communication between departments to facilitate seamless information flow and project execution.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Education
General Associates -
Lansing Community College
Lansing, MI05.2019
Skills
- Reviewing Patient Information
- Revenue Cycle Management
- Strategic Initiatives
- Accounts Payable and Accounts Receivable
- Customer Service and Assistance
- File and Records Management
- Diagnostic Codes
- Past Due Balance Management
- Payment Planning
- Medical Billing and Coding
- Medicare and Medicaid Knowledge
- Insurance Claims and Denial Processes
- Microsoft Office
- Patient Benefits Confirmation
- Insurance Verification
- Insurance Plan Verification
- ICD-10 Coding
- Accounting Skills
- Policy and Procedure Explanations
- Excellent Administrative Abilities
- Billing Software
- Account Management Software
- Work Organizing and Prioritizing
- Form Preparation
- Claims Preparation
- Recordkeeping Organization
- Insurance Coverage Limits
- Claims
Timeline
Business Office Manager
Caretel Inns of Linden
01.2025 - 03.2026
Financial/Insurance Coordinator
Dental Aquisition Group
04.2021 - Current
General Associates -
Lansing Community College