Summary
Overview
Work History
Education
Skills
Timeline
Generic

April Kaye Medriano

Kahului

Summary

Professional Team Lead/Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.

Overview

10
10
years of professional experience

Work History

Team Lead

DFS Group
Kahului
04.2022 - Current
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Ensured compliance with company policies and procedures throughout the team.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Prepared monthly balance sheet reconciliations for review by management.
  • Managed day-to-day bookkeeping activities.

Assistant Store Manager

ABC Stores
Wailea
02.2016 - 02.2022
  • Led daily store operations, ensuring optimal inventory management and contributing to a seamless shopping experience for customers.
  • Trained and mentored a team of staff members, fostering a collaborative environment that enhanced employee engagement and performance.
  • Analyzed sales data to identify trends and drive product promotions, optimizing store performance and meeting customer demands effectively.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.

Education

(Undergraduate) - Business Management

University of Maui College
Kahului, HI

Skills

  • Team leadership
  • Staff training
  • Complaint resolution
  • Sales monitoring
  • Customer service
  • Store operations
  • Customer satisfaction
  • New hire training

Timeline

Team Lead

DFS Group
04.2022 - Current

Assistant Store Manager

ABC Stores
02.2016 - 02.2022

(Undergraduate) - Business Management

University of Maui College
April Kaye Medriano