Summary
Overview
Work History
Education
Skills
Timeline
Manager

Aprill Holmes

Mesquite,TX

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

25
25
years of professional experience

Work History

Manager

Crown Trophy Lewisville
10.2011 - Current
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Developed training program and updated company guidelines for pricing, ordering and production.
  • Increased revenue leading company to third highest in nation.

Assistant Manager

Blockbuster Video
05.2007 - 10.2011
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Manager

AMC Theatres
02.1998 - 05.2007
  • Onboarded new employees with training and new hire documentation.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Managed and motivated employees to be productive and engaged in work.

Education

High School Diploma -

West Mesquite High School
Mesquite, TX
05.2000

Some College (No Degree) - Photography

Eastfield College
Mesquite, TX

Skills

  • Employee Training
  • Project Management
  • Customer Relationship Management
  • Income and Expense Management
  • Managing Operations and Efficiency

Timeline

Manager

Crown Trophy Lewisville
10.2011 - Current

Assistant Manager

Blockbuster Video
05.2007 - 10.2011

Manager

AMC Theatres
02.1998 - 05.2007

High School Diploma -

West Mesquite High School

Some College (No Degree) - Photography

Eastfield College

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Aprill Holmes