Aprille Carlos
Walnut Creek,US
Summary
Account owner with a proven track record in e-commerce store management, specializing in relationship management, logistics, and customer satisfaction. Demonstrates strong analytical skills in identifying performance improvement areas and implementing strategies to enhance operational efficiency and customer trust. Passionate about leveraging expertise in project management and communication to drive growth and foster long-term relationships.
Overview
7
7
years of professional experience
Work History
Account Owner
Shops Depot, Shopify Store
- Pilot the creation and development of an e-commerce store specializing in General Merchandise.
- Navigate negotiations with suppliers to receive inventory ahead of deadlines to stay ahead of customer demands.
- Update website content as well as execute marketing initiatives and SEO to expand the store’s market reach.
- Fulfill orders in a timely manner to ensure efficient store operations and maximize customer satisfaction.
- Forge and cultivate relationships with customers to earn trust, maximize store ratings, and encourage repeat business.
- Monitor store performance, articulate root-cause analyses, and link outcomes to specific improvement areas to enhance long-term performance. Spearheaded the launch of an e-commerce store, achieving substantial growth in sales and customer engagement through strategic product offerings.
Safety Associate
Amazon
10.2024 - Current
- Conduct routine safety inspections to identify hazards and implement corrective measures promptly.
- Maintain comprehensive documentation of safety protocols and employee training sessions for compliance.
- Collaborate with the operations team to optimize workflows while adhering to safety standards.
- Monitor equipment usage and maintenance schedules to prevent operational disruptions and ensure safety.
- Facilitate regular safety meetings to communicate updates and reinforce adherence to regulations.
Process Guide
Amazon
- Assisted the manager in operating the shift with 30 employees by guiding workflows and daily production goals, tracking labor, and evaluating products for damages.
- Enforced employee compliance with Amazon’s safety rules and regulations to minimize the possibility of accidents or injuries.
- Verified each shift was ready for handoff by clearing all problem solve units (inventory problems regarding ASIN labels, damaged units, expired dates of foods & health products) and ensuring WIPs were in proper 5S locations.
- Ensured priority products were shipped on time for on-time delivery to maximize customer satisfaction.
- Completed cycle-counting and related analyses to gather data on the root causes of variance in inventory and quality assurance initiatives.
- Liaised with the Operations Manager and the Area Manager regarding the team’s performance and areas requiring improvement, acquiring extensive experience in communicating across all levels of management.
- Educated and trained Ambassadors in utilizing qualitative and quantitative problem-solving strategies to generate data-driven solutions.
- Cultivated extensive experience in managing operations, logistics, employees, and supply chains.
Operations
Proprint Graphix
02.2019 - 12.2023
- Direct daily production and distribution operations of the embroidery facility while placing strong emphasis on compliance with safety guidelines and regulations.
- Distribute tasks to a group of 10 employees and ensure each employee completes their assigned tasks on time and up to company standards for quality.
- Communicate with clients to finalize product design and complete requested corrections in a timely manner to uphold operational efficiency.
- Utilize digitizing software such as Compucon and Eos to design company's logo or art, then transfer the final design to a computer embroidering machine.
- Demonstrate sound judgment to handle stressful situations and changing operational priorities to minimize disruptions to production and distribution, as well as the ability to work in a fast-paced, deadline-oriented work environment. Streamlined production workflows, enhancing operational efficiency and ensuring timely delivery of high-quality embroidered products.
- Acquire up-to-date knowledge about fashion trends to provide accurate information to customers.
Rental Property Manager
Self-Employed
- Current
- Spearhead the management of 4 rental properties in the Philippines and New Jersey (Newport) area.
- Administer property listings and rental schedules on Airbnb, Booking.com, and other platforms.
- Align objectives and bridge communications with prospective renters to gather their personal preferences and orchestrate an outstanding customer experience.
- Schedule frequent property cleaning to ensure the facilities are clean and properly maintained to enhance customer satisfaction.
Supervisor
Proprint Graphix
- Supervised a team of 8 employees in completing daily operational tasks to maximize customer satisfaction with the completed product/service.
- Engineered a weekly production schedule to attain high employee productivity goals as well as reduce gaps in production and employee downtime.
- Supported continuous improvement initiatives by listening to employee and customer complaints, identifying root causes of the reported problems, and implementing positive changes.
- Reduced costs by 10% and eliminated waste in the production process by using backing instead of tear-away backing or fabric stabilizer.
- Replaced the tape with a clipper to avoid the unnecessary movement of the design.
- Execute various quality control measures, including monitoring the repeat customers and repeat orders.
Education
Associate of Applied Science - Nursing
Passaic County Community College
Paterson, NJ06.2014
Practical Nurse - undefined
Eastwick College
Hackensack, NJ01.2010
Skills
- Account Management
- Shipping
- Logistics
- Project Management
- Customer Satisfaction
- Relationship Management
- Problem-solving
- Analytical Skills
- Sales
- Lead Generation
- Communication
- Negotiation
- Livestream
Languages
English
Tagalog
Interests
Snowboarding, Wakeboarding, Golfing, Fly-fishing, Photography, Literature, Tennis
Timeline
Safety Associate
Amazon
10.2024 - Current
Operations
Proprint Graphix
02.2019 - 12.2023
Account Owner
Shops Depot, Shopify Store
Process Guide
Amazon
Rental Property Manager
Self-Employed
- Current
Supervisor
Proprint Graphix
Practical Nurse - undefined
Eastwick College
Associate of Applied Science - Nursing
Passaic County Community College