APRIL M BISCHOFF
Lake Worth,FL
Summary
Customer Service Rep. Experience in Providing Quality Service & Support Performs well under pressure. Communication skills Organization skills Ability to multi-task Time management Ability to work under pressure Quality customer service Plans and strategies.
Overview
5
5
years of professional experience
Work History
Shift Leader
Papa John's Pizza
Boynton Beach, FL
05.2020 - 08.2021
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Enforced company policies and regulations with employees.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Regulated pricing, inventory count and supply during shift hours.
- Created incentive programs and contests to support and award top performers.
- Developed effective improvement plans in alignment with goals and specifications.
- Generated reports detailing findings and recommendations.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Collected, arranged and input information into database system.
- Frequently inspected production area to verify proper equipment operation.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Enhanced production of Product or Service to exceed goals.
- Observed packing operations to verify conformance to specifications.
Shift Leader
Dunkin' Donuts
Greenacers , FL
08.2019 - 05.2021
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Enforced company policies and regulations with employees.
- Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Regulated pricing, inventory count and supply during shift hours.
- Developed effective improvement plans in alignment with goals and specifications.
- Generated reports detailing findings and recommendations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Enhanced production of Product or Service to exceed goals.
Team member
Target
Greenacres, FL
12.2009 - 11.2010
- Greet customers and ascertain what each customer wants or needs
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Compute sales prices, total purchases and receive and process cash or credit payment
- Maintain records related to sales
- Food Ave
- Requisition supplies or equipment needed for preparation of food product and duties
- Prepare food every morning for the day’s sales
- Gather and empty trash
- Cleaning building floors by sweeping, mopping, scrubbing, or vacuuming.
Appointment Setter
US Remodelers INC
Boca Raton, FL
06.2007 - 10.2007
- Set appointments for Home Depot Home Services
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- File and maintain records.
Environmental
JFK Medical Center
Atlantis, FL
09.2006 - 11.2006
- Services
- Service, clean, or supply restrooms
- Gather and empty trash
- Cleaning building floors by sweeping, mopping, scrubbing, or vacuuming
- Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
- Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications.
Hostess
Hops Bar & Brewery
Boynton Beach, FL
01.2006 - 03.2006
- Seat guests, roll silver, buss tables, take to-go orders, and take drink orders
- Have extensive knowledge of the menu and wine and spirits lists.
Cashier
Joann Fabrics
Boynton Beach, FL
11.2004 - 10.2005
- Receive orders for rentals, and fabrics
- Describe available options and accept payment
- Cut fabric, foam
- Put away fabric by color, texture, style
- Restock of shelves and pattern cabinets.
Skills
- Quality Standards
- Employee Attendance Monitoring
- Scheduling and Coordinating
- Customer Service Management
- Team Leadership
- Staff Supervision
- Assigning Work
- Conflict Resolution
- Shift Paperwork Completion
- Performance Tracking and Evaluations
- Employee Coaching and Motivation
- Shift Scheduling
- Policy and Procedure Enforcement
- Training Assistance
- Task Delegation
- Daily Workflows
- Hospitality Service
- Team Meetings
- Billing and Payment Processing
- Job Assignments
- Suggestive Selling
- Safety and Sanitation Standards
- Station Preparation
- POS System Operations
- Shift Checklists
- Employee Relationships
- Drawer Assignments
- Cash Sales Counts
- POS Deletions
- Guest Satisfaction
- Quality Inspections
- Lean Methods
- Price Verifications
- Corrective Actions
- Task Monitoring
- Safety Processes
- Large Bill Drops
- Outcomes Tracking
- Sales Expertise
- Negotiation and Conflict Resolution
- Guest Inquiries
- Communication
Timeline
Shift Leader
Papa John's Pizza
05.2020 - 08.2021
Shift Leader
Dunkin' Donuts
08.2019 - 05.2021
Team member
Target
12.2009 - 11.2010
Appointment Setter
US Remodelers INC
06.2007 - 10.2007
Environmental
JFK Medical Center
09.2006 - 11.2006
Hostess
Hops Bar & Brewery
01.2006 - 03.2006
Cashier
Joann Fabrics
11.2004 - 10.2005