April Marolf
Lansing,MI
Summary
Self-motivated professional successful in many areas of business as well as government casework and regulation. Detail-oriented with exceptional organizational skills required to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
E-Commerce Business Owner
Irma & Mimi
09.2017 - Current
- Owner and Operator
- Manage day-to-day business operations
- Oversee daily operations, ensuring all tasks are completed accurately and efficiently
- Manage all financial aspects of the business, including budgeting, financial reporting, and tax preparation
Daycare Owner
Apricas Area
08.2013 - 09.2017
- Owner and Operator
- Developed policy manuals, lesson plans and all aspects of business
- Maintained a safe and nurturing environment, adhering to state licensing regulations and standards
- Enhanced parent satisfaction through open communication channels and regular updates on child progress
Child Support Specialist
STATE OF MICHIGAN
04.2003 - 10.2010
- Enforce state child support laws
- Interview clients, investigate and process cases
- Maintain a caseload of over 10,000
- Work with multiple agencies to locate individuals, establish paternity and start court orders
- Establish new procedures and systems to assist co-workers with daily duties
- Provided compassionate guidance and resources for custodial parents seeking assistance with child support matters.
- Maintained strict confidentiality while managing sensitive information related to clients'' personal lives and finances.
- Streamlined the process of establishing paternity for increased efficiency in cases involving unmarried parents.
Lien and Levy Specialist
POLICY STUDIES INC.
12.2001 - 09.2002
- Enforce state child support laws
- Process liens
- Customer Service and collections experience
Program Officer
EDUCATION FREEDOM FUND
01.1999 - 11.1999
- Use multiple computer programs to update and maintain information
- Assist families with scholarship applications and help find a school for their children
- Assist with fundraising, event planning and events
Education
Basic and Career enhancing courses -
LANSING COMMUNITY COLLEGE
Bachelor of Science - Criminal Justice
GRAND VALLEY STATE UNIVERSITY
12.1999
Skills
- Small business operations
- Verbal and written communication
- Project Management
- Business Planning
- Strategic Planning
- Marketing
- Financial Planning
- Customer Service
References
Available upon request
Timeline
E-Commerce Business Owner
Irma & Mimi
09.2017 - Current
Daycare Owner
Apricas Area
08.2013 - 09.2017
Child Support Specialist
STATE OF MICHIGAN
04.2003 - 10.2010
Lien and Levy Specialist
POLICY STUDIES INC.
12.2001 - 09.2002
Program Officer
EDUCATION FREEDOM FUND
01.1999 - 11.1999
Basic and Career enhancing courses -
LANSING COMMUNITY COLLEGE
Bachelor of Science - Criminal Justice
GRAND VALLEY STATE UNIVERSITY