RYAN HARDIE
Overview
Empathetic and results-driven customer service professional with experience in the healthcare industry. Skilled in resolving member issues and exceeding performance metrics and delivering compassionate support. Seeking to leverage extensive customer service experience in remote service environments.
Experienced with small business management, focusing on operational efficiency, customer satisfaction, and team leadership. Utilizes strategic planning and resource management to ensure business growth and sustainability. Track record of fostering collaborative environments and delivering consistent results.
Business professional with extensive experience in small business management, driving operational success and customer satisfaction. Known for collaborative approach to team leadership and achieving impactful results. Reliable and adaptable, excelling in dynamic environments while leveraging strategic planning and resource management skills.
Work History
- Establish and maintain retail sales small business utilizing E-commerce platforms including Etsy, WhatNot Live Auction Marketplace, EBay, OfferUp, and Facebook Marketplace.
- Personally designed and manufactured special occasion custom fascinators.
- Source, refurbish, modify, repurpose, and “upcycle” various niche vintage items with high resale potential.
- Track revenue and expenditures, basic budgeting and tax preparation, web presence upkeep, monitor infringement.
- Achieved 4.8 Star average customer satisfaction rating.
- Hauteheadpieces.etsy.com
- Developed innovative headpiece designs, enhancing product offerings and market presence.
- Built strong vendor relationships, ensuring timely delivery of materials and services.
- Managed supply chain operations, optimizing inventory levels and reducing costs.
- Directly communicated with Insured members and non-members to address questions and resolve open complaints related to health insurance policies and coverage.
- Began an interim position utilizing interdepartmental collaboration and directly reporting to CEO to acknowledge and resolve high-priority grievances by independently drafting responses and managing member communications through full resolution.
- Was then promoted and trained in the Concierge Department overlooking health insurance policy issues exclusive to large member groups including Trader Joe’s Market and California Correctional Peace Officers Association.
- Initial responsibilities included provider relations, various inquiries, claims, resolving issues, prior authorizations, grievances, and providing guidance to navigate benefits.
- Required to self-manage claims, learn intricacies of health insurance policies, and adhere to all Company policies as well as state and federal regulations including HIPPA compliance.
- Fostered collaboration between departments to streamline processes, improving service delivery timelines significantly.
- Led cross-functional teams to implement strategic initiatives enhancing operational efficiency and patient care delivery.
- Promotional manager of a major consumer brand, recruiting/training ambassadors & leading a small team.
- Coordinated events with local establishments & successfully marketed/promoted brand loyalty.
- Responsibilities also included receiving/distribution of POS merchandise, set-up & breakdown, uploading social media content & producing expense reports.
- Streamlined workflow processes, reducing bottlenecks and improving overall team performance.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.