April Ramos
Management
La Mesa ,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Manager
Optical El Florido
Tijuana-Rosarito,BC, Mexico
06.2019 - Current
- Responsible for communicating team goals and announcing the responsibilities of each employee in their department
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved marketing to attract new customers and promote business.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Managed and motivated employees to be productive and engaged in work.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Delivery Driver
Postmates
La Mesa, CA
08.2018 - 10.2018
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
Customer Service Representative
Avis Budget Group
Tijuana , Baja California
08.2015 - 10.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
Education
Degree - optometry
xochicalco University
Tijuana BC Mexico 01.2016 - 1 2019
Skills
Policies and procedures
Strategic planning
Staff Management
Improvement initiatives
Mathematical calculations
Sales and marketing
Business administration
Coaching and mentoring
Financial Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Manager
Optical El Florido
06.2019 - Current
Delivery Driver
Postmates
08.2018 - 10.2018
Degree - optometry
xochicalco University
01.2016 - 1 2019
Customer Service Representative
Avis Budget Group
08.2015 - 10.2015