April Rogers
Portos Pizza, LLC
Ellendale,DE
21
years of professional experience
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Work History
Server
1 Year 2 Months- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved guest concerns professionally, preserving satisfaction and encouraging repeat business.
- Trained new servers on service standards, dining room procedures, and guest interaction expectations.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Account Manager
11 Years- Developed account strategies aligned with customer goals, service expectations, and retention priorities.
- Managed client portfolios, maintaining strong relationships and resolving account concerns promptly.
- Negotiated contract terms and renewals while protecting margin and supporting long-term partnerships.
- Coordinated cross-functional communication to ensure accurate execution of client requests and deliverables.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Server
4 Years- Delivered attentive table service, anticipating guest needs and maintaining polished dining experience.
- Coordinated order timing with kitchen staff to ensure accurate, efficient meal delivery.
- Presented menu recommendations and answered questions to support informed guest selections.
- Processed payments accurately through POS systems and resolved check discrepancies promptly.
- Managed multiple tables simultaneously while maintaining service consistency during high-volume periods.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
High School Diploma
- Honor Roll 1997
- 3.75 GPA
- Chess Club Member
Skills
Table management
Order accuracy
High volume dining
Attention to detail
Exceptional customer service
Efficient cash management
Quality control
Client interaction
Task diligence
Timeline
Server
Portos Pizza, LLC
06.2025 - 08.2026Read More
Account Manager
RHA Associates, LLC
01.2009 - 01.2020Read More
Server
The Tower
01.2006 - 01.2010Read More
C. Milton Wright High School
High School Diploma
Read More