Daisy Valenzuela Silva
Dunwoody,GA
Summary
Dynamic server with proven expertise in customer service, upselling, and team collaboration. Committed to fostering high customer satisfaction through effective communication and problem-solving.
Overview
12
12
years of professional experience
Work History
Server
The Capital Grille
Dunwoody, Georgia
09.2022 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Shared wine knowledge with employees, encouraging team to develop wine knowledge through regular training sessions.
- Demonstrated advanced wine knowledge to assist guests with tasting choices.
- Created innovative upselling and cross-selling strategies that enhanced revenue and customer engagement.
- Developed strategies for upselling additional products or services.
- Streamlined daily operations to ensure consistent service quality and efficiency.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Resolved customer issues with knowledgeable and friendly service, fostering high levels of satisfaction.
Front Desk Concierge
Prevent Clinic
Sandy Springs, Georgia
05.2020 - 09.2022
- Greeted patients and visitors with a warm and professional demeanor.
- Managed appointment scheduling and maintained accurate patient records.
- Coordinated communication between medical staff and patients to ensure clarity and understanding.
- Provided information about clinic services and answered inquiries promptly.
- Assisted with check-in procedures ensuring smooth patient flow.
- Handled phone calls, directing them to appropriate departments efficiently.
- Responded promptly to emergency situations in order to maintain a safe environment for guests.
- Cultivated strong relationships with clients through attentive and effective communication.
- Greeted guests upon arrival and provided assistance with check-in and check-out procedures.
- Resolved customer complaints promptly, enhancing satisfaction and retention.
- Ensured compliance with safety regulations in accordance with company policies.
Server
J Alexanders
Dunwoody, Georgia
08.2014 - 03.2020
- Provided exceptional customer service in fast-paced dining environment.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Upsold daily specials to enhance guest experience and contribute to revenue growth.
- Collaborated with team to ensure timely meal delivery and guest satisfaction.
- Resolved customer complaints promptly to ensure positive dining atmosphere and guest retention.
- Trained new servers on menu items and service protocols to ensure consistent service quality.
- Supported kitchen staff by communicating food requests and special dietary needs.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
Nursing
Gwinnett Technical College
Lawrenceville, GA05-2029
Skills
- Customer service
- Order accuracy
- Table management
- Efficient table clearing
- Table setting
- Maintaining cleanliness
- Food safety awareness
- Allergy awareness
- Wine history
- Time management
- Greeting guests
- Complaint resolution
- Team collaboration
- Staff training
- Promoting specials
- Special event coordination
- Memory recall
- Multilingual
Timeline
Server
The Capital Grille
09.2022 - Current
Front Desk Concierge
Prevent Clinic
05.2020 - 09.2022
Server
J Alexanders
08.2014 - 03.2020
Nursing
Gwinnett Technical College