April Soiu
Summary
I have worked in the resaurant industry for over 25 years. My first job was doing dishes at a little pizzaria in Rifle Colorado when I was 13. Thats where I learned I was great with customers I helped buss tables and helped bring drinks to the tables for the servers i absolutely loved the interaction with the guests. Than i started to work with my sister at a place in Meeker called Trappers Lake Lodge when I was 14 serving, I was up at 5:30 every morning til 11 pm at night 6 days a week for the summer. I served, prepped the salad bar, organized and maintained a clean restaurant. From there I have always been a server, I have been a nanny also in the past and am great with children and people in general. I am great at reading people and there needs. I love interaction with people even though sometimes people can be difficult I strive to make it the best experience possible for them. I have tons of experience and I am very fast paced and always on h move to better things and make things cleaner. I am a very fast learner. I love to be on the move and doing somethimg at all times.
Overview
15
15
years of professional experience
Work History
Manager
Northside Kitchen
Avon, CO
5 2017 - 04.2019
- Delivered an exceptional level of service to each customer by listening to concerns and answering
- Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Ensured proper cleanliness was maintained in all areas of the bar and front of house.
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
- Developed and maintained exceptional customer service standards.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
Manager
Gondola Pizzza
Avon, CO
07.2015 - Current
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Ensured proper cleanliness was maintained in all areas of the bar and front of house.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Counseled and disciplined staff, addressing issues promptly and providing constructive feedback
Server
Bobs place
Avon, CO
08.2011 - 06.2012
- Identified items in stock for first use to decrease waste and reduce profit loss.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
- Maximized table turns and rotated seating for optimal guest satisfaction.
- Maintained detailed records of what customers wanted and ordered, helping to increase profits when those customers returned at later date.
- Inspected restrooms for cleanliness and availability of supplies [Number] times per shift.
- Recorded orders and partnered with [Number] team members to serve food and beverages.
- Vacuumed carpets and swept floors to clear of debris.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Explained how various menu items are prepared and described ingredients and cooking methods to customers to provide positive dining experience.
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Cleaned multiple areas of facility ranging from windowsills and floors to storage areas and service refrigerators.
- Resolved complaints from guests by listening to issues and notifying restaurant manager.
- Ensured full guest satisfaction at all points during dining experience to promote customer satisfaction and loyal base of business.
- Guided guests through menu options while demonstrating thorough knowledge of food, beverages and ingredients.
- Prepared salads, appetizers and cold dishes, portioned desserts and brewed coffee.
- Checked on all tables at appropriate intervals to refill drinks and respond to requests.
- Checked menus to verify current selection availability and cleanliness.
Server
Route 6 Cafe
Avon, CO
09.2013 - 09.2016
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
- Explained how various menu items are prepared and described ingredients and cooking methods to customers to provide positive dining experience.
- Inspected restrooms for cleanliness and availability of supplies [Number] times per shift.
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
- Maintained detailed records of what customers wanted and ordered, helping to increase profits when those customers returned at later date.
- Identified items in stock for first use to decrease waste and reduce profit loss.
- Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Prepared salads, appetizers and cold dishes, portioned desserts and brewed coffee.
- Checked menus to verify current selection availability and cleanliness.
- Guided guests through menu options while demonstrating thorough knowledge of food, beverages and ingredients.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
- Stocked server areas with supplies before, during and after shifts to maintain excellent functionality while serving.
Education
High School Diploma -
Rifle High School
Rifle, CO1998
Skills
- Excellent communication
- Excellent with kids
- Quick learner
- Client-focused
- Positive learning process
Timeline
Manager
Gondola Pizzza
07.2015 - Current
Server
Route 6 Cafe
09.2013 - 09.2016
Server
Bobs place
08.2011 - 06.2012
Manager
Northside Kitchen
5 2017 - 04.2019
High School Diploma -
Rifle High School