Monica Landeros
Seattle,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Manager
Tasty’s Bar and Grill
01.2016 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Barista Shift Supervisor
South ParkGrind
01.2012 - 01.2016
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Child Care Provider
Esther Care
01.2010 - 01.2012
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Taught children to organize toys, wash hands, and share by leading by example.
- Met with parents about daily activities, positive developments, and issues.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Kept notes of behavior issues, food served, and medications administered to children.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Encouraged children to develop healthy social and emotional skills.
- Worked with children to develop good cognitive, physical and language skills.
- Provided emotional support and guidance to children during difficult times.
Childcare Provider
Yakima KinderCare
01.2008 - 01.2010
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Encouraged children to develop healthy social and emotional skills.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Worked with children to develop good cognitive, physical and language skills.
Education
GED -
Yakima Valley Community College
Yakima, WA2004
Skills
- Marketing
- Project management
- Budget planning
- Social Media
- Leadership
- Technical aptitude
- Communication
- Provided excellent quality customer service
- By patiently listening and communicating
- Company policies with empathy
- Leadership
- Assisting with the performance Management
- Of the Customer Service Team (internal and
- External)
- Flexible and Adaptable
- Excellent Communication
- Teamwork and Collaboration
- Problem-Solving
- Critical Thinking
- Decision-Making
Timeline
Manager
Tasty’s Bar and Grill
01.2016 - Current
Barista Shift Supervisor
South ParkGrind
01.2012 - 01.2016
Child Care Provider
Esther Care
01.2010 - 01.2012
Childcare Provider
Yakima KinderCare
01.2008 - 01.2010
GED -
Yakima Valley Community College
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