Apryl Albritton
Virginia Beach,VA
Summary
Reliable and safety-focused professional currently employed with the United States Postal Service (USPS) as a Mail Handler, with hands-on experience operating forklifts and mail transport equipment (Mules). Possess a Merchant Mariner Credential (MMC), Transportation Worker Identification Credential (TWIC), valid U.S. passport, and driver’s license. Demonstrates strong teamwork, dependability, attention to detail, and the ability to work in fast-paced environments. Seeking an entry-level opportunity with Military Sealift Command (MSC) to contribute to safe and efficient maritime operations while developing a long-term career in the maritime industry.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Customer Service Representative
Home Depot
Virginia Beach, VA
01.2024 - Current
- Resolved customer concerns with calm, professional service, enhancing customer experience at service desk.
- Provided timely resolution for customer complaints, contributing to overall customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and delivered accurate information on products and services, supporting informed purchasing decisions.
- Assisted Home Depot customers with product questions, orders, and store directions.
- Guided customers through home improvement products and department locations.
- Processed returns efficiently to ensure customer satisfaction., exchanges, and refunds using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Mail Handler
United States Postal Service
Norfolk, Virginia
11.2022 - Current
- Sorted incoming and outgoing mail for United States Postal Service processing operations.
- Separated parcels by destination, size, and class for delivery routing.
- Inspected mail pieces for damage, postage issues, and handling errors.
- Tracked mail flow and updated routing information for postal distribution teams.
- Assisted postal staff with heavy lifts, storage tasks, and facility organization.
- Sorted and placed materials or items on racks, shelves, or bins for transport to recipient or destination.
- Operated various machines such as scales, pallet jacks, forklifts.
- Followed safety procedures when handling hazardous materials like chemicals and fuels.
- Adhered strictly to postal regulations regarding package size, weight limits.
- Operated forklift equipment to move pallets across warehouse and loading dock areas.
- Staged materials for picking, packing, and outbound delivery in distribution areas.
- Verified shipment labels and matched inventory against receiving paperwork.
Cashier
Hardees
Virginia Beach, VA
09.2020 - 11.2022
- Processed cash, card, and mobile payments through POS register.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Issued receipts, refunds, credits or change due to customers.
- Greeted Hardee's guests and took food orders at front counter.
- Entered customized orders accurately for kitchen and drive-thru teams.
- Answered customer questions about menu items, pricing, and promotions.
- Supported team members with order flow during busy restaurant periods.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Bachelor of Science - Business Administration
Old Dominion University
Norfolk, VA 01.2022 - 12.2025
Bayside High School
Virginia Beach, VASkills
- Customer service
- Order processing
- Service oriented
- Team communication
- Time management
- Warehousing functions
- Inventory control
- Microsoft Excel
- Business operations
- Team leadership
- Decision-making
- Workplace safety
- Hand-eye coordination
- Problem-solving
- Call center experience
Timeline
Customer Service Representative
Home Depot
01.2024 - Current
Mail Handler
United States Postal Service
11.2022 - Current
Bachelor of Science - Business Administration
Old Dominion University
01.2022 - 12.2025
Cashier
Hardees
09.2020 - 11.2022
Bayside High School